Kedeja Nembhard
Summary
Energetically contributing to Off The Wall GameRoom, I leveraged skills in Safe Food Handling and exceptional Guest Relations to enhance customer experiences, achieving notable increases in satisfaction. Adept at upselling and problem-solving, my efforts supported team efficiency and significantly boosted revenue, showcasing my ability to thrive in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Food Runner
Off The Wall GameRoom
Davie, FL
03.2024 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Organized and replenished supplies at food stations to optimize team performance.
Concessions Cashier
Off The Wall GameRoom
Davie, FL
12.2023 - 06.2024
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated stand offerings and answered guest questions regarding orders.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Corrected order issues, provided refunds, and replaced items.
- Followed advanced COVID-19 safety protocols, keeping customers, and colleagues safe despite pandemic conditions.
- Promoted upselling of concession items, resulting in increased revenue for the company.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Participated actively in team meetings to discuss strategies for improving sales performance and overall operations.
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Processed large-scale concession resupply orders, bringing new snacks and beverages to serve customer preferences.
- Assisted in inventory management for accurate stock levels and minimized waste.
- Efficiently restocked supplies as needed, maintaining optimal levels for uninterrupted service.
- Demonstrated strong knowledge of menu offerings to answer inquiries and make recommendations effectively.
- Prepared food items according to established procedures while ensuring quality control standards were met consistently.
- Served snacks requiring specific care, refrigeration and preparation upon purchase.
- Adhered to alcohol service policies and procedures.
- Contributed to a welcoming environment by greeting customers warmly upon arrival at the concession stand.
- Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
- Utilized keen attention-to-detail when taking orders from customers over the counter or phone line, reducing potential errors significantly.
- Developed solutions for observed deficiencies, garnering widespread customer appreciation.
- Processed customer orders quickly, contributing to a positive movie-going experience.
- Maintained cleanliness of the concession area, adhering to health and safety regulations.
- Implemented effective communication techniques for seamless coordination between team members during peak times.
- Successfully resolved customer complaints or issues, preserving goodwill and repeat business opportunities.
- Assisted with training new employees on all aspects of concessions cashier duties, fostering a supportive work culture.
Game Room Attendant
Off The Wall GameRoom
Davie, FL
12.2023 - 06.2024
- Assisted customers with redeeming tickets or points for prizes in a friendly manner.
- Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
- Enhanced customer experience by ensuring a clean and safe gaming environment.
- Boosted Game Room revenue through effective up-selling of products and services.
- Facilitated smooth transitions between games by efficiently resetting equipment for new players.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Memorized games and rules to facilitate positive entertainment experience.
- Drove repeat business by building rapport with guests, remembering names and preferences over time.
- Contributed to positive team dynamics by consistently providing support to fellow Game Room Attendants as needed.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Ensured optimal functionality of arcade machines by performing timely repairs and coordinating with technicians when necessary.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Conducted regular inventory checks, managing stock levels and placing orders when needed.
- Recorded daily opening and closing reports to reconcile sales.
- Kept track of high scores and records, celebrating player achievements on a regular basis.
- Operated point of sale terminal to complete customer transactions.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
- Collaborated with team members to maintain an organized game room floor, promoting efficient operations.
- Conducted routine rounds through game room floor to check and test games.
- Assisted management in staff training initiatives, sharing expertise in game operation and maintenance procedures.
- Educated customers on game rules and strategies, enhancing their overall enjoyment and satisfaction in the Game Room.
- Reported game malfunction to maintenance department for resolution to decrease machine downtime.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Monitored guest behavior to ensure adherence to establishment rules, fostering a welcoming atmosphere for all patrons.
- Adhered to company policies and procedures, maintaining compliance with safety regulations at all times.
- Provided exceptional customer service, addressing customer concerns and resolving issues promptly.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
- Participated in promotional activities designed to attract new customers while retaining loyal patrons.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Explained and demonstrated games and attractions to assist guests.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Built and established positive relationships with patrons, team members and supervisors.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Delivered information and details of interest about facility to visitors.
- Trained new recreation attendants on safety procedures and customer service tactics.
Birthday Party Host
Off The Wall GameRoom
Davie, FL
09.2023 - 06.2024
- Ensured a memorable event for clients by creating personalized and themed party environments.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Maintained high standards of cleanliness and safety within the party area, contributing to positive client reviews and recommendations.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Boosted customer satisfaction through attentive hosting and efficient communication with guests, parents, and staff members.
- Increased repeat business by fostering strong relationships with clients and providing exceptional service throughout the entire event planning process.
- Collaborated with team members to efficiently coordinate decorations, food service, and entertainment for successful parties.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
- Demonstrated adaptability when working with diverse clientele across various age groups, interests, cultural backgrounds, or special needs requirements.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Maintained party areas during busy events for as many as four-hundred guests.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Trained new employees on company policies, best practices in customer service excellence, as well as specific job duties associated with hosting birthday parties effectively.
- Completed accurate reports highlighting activities, revenue and any notable incidents.
- Decorated and set tables in accordance with party themes and age groups.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Developed innovative games and activities tailored to each party''s age group, theme, or special requests, resulting in highly engaged guests.
- Managed schedule effectively to plan and carry out as many as twenty parties per month.
- Actively participated in ongoing professional development opportunities related to customer service excellence, event planning trends, and industry best practices to stay current on innovative ways to enhance the overall hosting experience.
- Managed all aspects of the birthday celebrations from setup to cleanup, ensuring seamless events and happy customers.
- Consistently received positive performance evaluations from supervisors based on professionalism, enthusiasm in role execution among other criteria essential for success as a Birthday Party Host.
- Proactively resolved potential conflicts between guests or addressed behavioral issues among young attendees at events upholding a positive atmosphere consistently.
- Streamlined booking processes through effective organization and clear communication with both internal team members and external vendors.
- Implemented creative solutions for last-minute changes or issues that arose during events, preserving guest enjoyment without disruption.
- Collaborated with event planners, caterers, entertainers, and other vendors to coordinate seamless service delivery during each celebration.
- Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Utilized excellent time management skills to ensure smooth transitions between activities, maintaining a lively pace throughout the entire party duration.
- Assisted in marketing efforts for the company''s services through social media promotion and positive word-of-mouth referrals from satisfied customers.
- Resolved conflict to maintain fun, positive and safe event environments.
- Directed guests to correct areas for eating, dancing, and other services.
- Developed detailed plans and schedules for successful event outcomes.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Led creative games and activities to engage and entertain guests during events.
- Planned parties according to customer specifications.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Took information about guests' party size, led to seating, offered menus, and extra supplies to promote packages.
- Set up promotional displays and equipment for special events and activities.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Oversaw maintenance and operation of, schedule and maintaining equipment, maintaining safety, cleanliness and operational efficiency.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Redemption Specialist
Off The Wall GameRoom
Davie, FL
03.2023 - 06.2024
- Streamlined the redemption process for increased efficiency and improved customer experience.
- Worked closely with portfolio managers to gain insight into fund performance, enabling more informed decision-making when advising clients on redemptions.
- Ensured strict adherence to regulatory guidelines while executing all aspects of the investment redemption process.
- Enhanced client satisfaction by providing timely and accurate redemption processing services.
- Educated clients on the implications of early or partial redemptions, helping them make informed decisions about their investments.
- Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.
- Coordinated with internal teams to ensure seamless execution of client requests for security redemptions or exchanges.
- Managed a high volume of daily redemptions, consistently meeting deadlines and maintaining accuracy.
- Updated client accounts with new information and verified data for informed credit approvals.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Contributed to risk management efforts by identifying potential fraud or discrepancies in redemption transactions.
Food Server
Off The Wall GameRoom
Davie, FL
02.2023 - 06.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of ten- person wait staff who attended to specific needs of countless customers daily for bar restaurant with social relevancy and intentionality.
Education
High School Diploma -
Nova High School
Davie, FL06.2024
Skills
- Safe Food Handling
- Surface cleaning
- Cooking
- Food Storage
- Taking orders
- food running
- Guest Relations
- Fast and efficient service worker
- Team Member Training
- Reliable and punctual
- Food handling safety
- Cash Handling
- Food Safety Compliance
- Menu development
- Good with Numbers and math
- Restaurant Operations
- Restaurant Management
- Skilled upseller
- Team Player
- Problem-Solving
- Cleaning and organization
- Cleaning
Accomplishments
- Efficiently served more than seven satisfied customers during an average shift at the drive up window.
- Resolved product issue through consumer testing.
Track
I was adept at helping coach Figglur get used to handling the athletes even after not making the team myself. Got Coach to get the team on track while assisting coaching the team and balancing my senior year.
Timeline
Food Runner
Off The Wall GameRoom
03.2024 - 06.2024
Concessions Cashier
Off The Wall GameRoom
12.2023 - 06.2024
Game Room Attendant
Off The Wall GameRoom
12.2023 - 06.2024
Birthday Party Host
Off The Wall GameRoom
09.2023 - 06.2024
Redemption Specialist
Off The Wall GameRoom
03.2023 - 06.2024
Food Server
Off The Wall GameRoom
02.2023 - 06.2024
High School Diploma -
Nova High School