Ethan Hines
Richmond,Texas
Summary
Committed Food Runner/ Host with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills. Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Food Runner
Star Cinema
Richmond, TX
01.2023 - 05.2023
- Double-checked meals placed in window against customer tickets for accuracy.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Assisted servers to optimize guest dining experience.
- Memorized dining room floor plans and understood seat number system.
- Responded quickly to customer concerns and escalated major issues to management.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Offered insight into menu items to answer customer questions.
- Stocked service supply areas with tableware, garnishes and prepared food.
- Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
Team Member
Bahama Bucks
Richmond, TX
10.2022 - 01.2023
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Rotated through series of different stations based on team needs.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Worked hard to learn required tasks quickly to maximize performance.
- Delegated tasks to seasonal workers and supervised completion of duties and responsibilities.
Swim Instructor
blast swim academy
Richmond, TX
05.2022 - 08.2022
- Encouraged students to build confidence in and out of water by making swimming fun.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Assessed swimming skill levels for each student and placed accordingly depending on results.
- Recognized danger and reacted calmly to mitigate risk.
- Supervised class participants and enforced safety rules and regulations to prevent injury.
- Recommended appropriate level classes to swimmers based on needs and preferences.
Host
Pablo's Mexican Kitchen
Richmond, TX
08.2021 - 01.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered telephone to provide dining information and take party reservations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
Lifeguard
A beautiful pools Inc.
Tomball, TX
05.2021 - 09.2021
- Kept watch over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Observed sections of assigned water zone of responsibility.
- Adhered strictly to emergency action plans.
- Led swimmer instructional lessons with varying aged participants to share optimal swim techniques and promote strength building.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Updated logs detailing weather conditions, treatments provided and incident information to keep management informed of activities.
- Cleaned, brushed and vacuumed pool to keep clean.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
Education
William B Travis High School
Richmond, TXSkills
- Customer Service
- Menu memorization
- Check payment processing
- Effective customer upselling
- Service prioritization
- Price memorization
- Safe food handling
- Kitchen Support
- Foodservice
- Menu Memorization
- Food Delivery
- Supply Restocking
- Safe Food Handling
- Beverage Preparation
- Server Support
- Order Verification
Additional Information
I am a very outgoing,and energetic person. I have lots of customer service skills that can come in handy while dealing with unique customer.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food Runner
Star Cinema
01.2023 - 05.2023
Team Member
Bahama Bucks
10.2022 - 01.2023
Swim Instructor
blast swim academy
05.2022 - 08.2022
Host
Pablo's Mexican Kitchen
08.2021 - 01.2022
Lifeguard
A beautiful pools Inc.
05.2021 - 09.2021
William B Travis High School
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