Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KEDESHA REID

Snellville,MI

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at Fontana Pharmacy. Skilled in staff management and problem-solving, adept at implementing efficient workflows and leveraging computer skills for operational excellence. Increased sales revenue through strategic client engagement and team motivation.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supervisor/Manager of Operations

Fontana Pharmacy
10.2019 - 12.2023
  • Opening and closing of the store
  • Conflict resolution strategies
  • Confidentiality and ethical policies
  • Manage daily inbound and outbound calls
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Order and maintain stock for the Business Department

Customer Service Representative

United Healthcare
09.2018 - 11.2018
  • Managed income and outbound calls on a daily basis
  • Perform Data Entry
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.

Data Entry Clerk

Bell Communications
11.2014 - 12.2017
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Supervisor Management

University of The West Indies
Mona Road Kingston 6
09.2022

Data Entry

Stony Hill Heart Academy
Stony Hill Road Kingston, Jamaica
11.2013

High School Diploma -

Norman Manley High
Kingston, Jamaica
11.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Team Player
  • Computer Skills
  • Problem Solving
  • Adaptability
  • Initiative
  • Conflict resolution strategies
  • Confidentiality and Ethical Polices

Certification

  • Supervisory Management

University of the West Indies,

2022 September

  • The Fundamentals of Digital Marketing

Google Digital Garage, The Open University

2021 September

  • Data Operations Level 2

The National Council on Technical and Vocational Education and Training (NCTVET)

November 2013

Timeline

Supervisor/Manager of Operations

Fontana Pharmacy
10.2019 - 12.2023

Customer Service Representative

United Healthcare
09.2018 - 11.2018

Data Entry Clerk

Bell Communications
11.2014 - 12.2017

Supervisor Management

University of The West Indies

Data Entry

Stony Hill Heart Academy

High School Diploma -

Norman Manley High

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KEDESHA REID