Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kedra Bell

5150 Thompson Rd,GA

Summary

Dynamic customer service professional with experience at Grady Memorial Hospital, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-stress situations while maintaining professionalism, ensuring client satisfaction, and handling sensitive information with discretion. Skilled in call center operations and complaint handling.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Grady Memorial Hospital
06.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. While making sure patients can get safely around the hospital
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled requests for transportation services, and safety move the patient around the hospital

Package Handler

Amazon
02.2018 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. While making sure patients can get safely around the hospital
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled requests for transportation services, and safety move the patient around the hospital

Customer Service Representative

T-Mobile Remote
08.2016 - 03.2017
  • Maintain accurate and up-to-date customer records.
    Process customer orders, returns, and other transactions as needed.
    Handle sensitive customer information with confidentiality and discretions
  • Executed all tasks remotely.

Education

GED - Graphic And Digital Design

Atlanta Technical College
Atlanta, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Certification

Skill building classes

  • Salesforce Certified Administrator - Salesforce.
  • Professional Certified Marketer (PCM) - American Marketing Association.
  • Basic life support skills

Timeline

Customer Service Representative

Grady Memorial Hospital
06.2018 - Current

Package Handler

Amazon
02.2018 - 09.2020

Customer Service Representative

T-Mobile Remote
08.2016 - 03.2017

GED - Graphic And Digital Design

Atlanta Technical College

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Kedra Bell