Kedra M. Reynolds
Colerain,NC
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Income Maintenance Case Worker II
Bertie County DSS
01.2018 - Current
- Duties include interviewing clients to see if they are eligible for Medicaid. Processing applications via telephone, in person and online. Must have the ability to communicate with the public to obtain data and explain rules, regulations and procedures. 7 years experience within the Family and Children Medicaid department processing applications and recertifications.
Care Center Team Assistant
Roanoke Electric Cooperative
01.2017 - 01.2018
- Provide customer service at drive thru and telephone to accept payments for electric bills, provide resolution for telephone and in-person inquiries and complaints. Responsible for coordinating and processing service orders for members.
CNA
Rescare Home Care
Ahoskie, NC
01.2016 - 01.2017
- Duties included preparing schedules for employees, and handelled daily operations of the restaurant with the assistant of the waitresses and assisted with telephone orders as well as customer complaints.
Rescare Home Care
01.2015 - 01.2016
- Assisted in activities of daily living (bathing, elimination, running errands, house keeping, meal preparation) and reporting any changes to the RN.
Correctional Officer
Pasquotank Correctional Institution
01.2009 - 01.2011
- Provided security to inmates as well as to the staff of the institution
- Pasquotank Correctional Institution (1 year)
- Rivers Correctional Institution (1 year)
Admissions Representative
Roanoke Chowan Hospital
01.2006 - 01.2009
- Performed various administrative and customer service duties to include: patient registration, medical chart organization, patient interviews, and patient monitoring to ensure their satisfaction during their visit.
Assistant Manager/Cashier
Little Panda
01.2003 - 01.2006
- Duties to include: counting register, managed upkeep of dining area, generated work schedules for employees, interviewed candidates for job potential employment.
Server
Franco’s Pizza
01.2003 - 01.2004
- Customer service functions such as placing orders, ensuring orders were to their satisfaction, performed routine maintenance of the dining area, and received telephone orders and any other duties as necessary.
Education
No Degree - Social Work
UNC Wilmington
Wilmington, NC05.2027
Associate of Science - Human Services
Roanoke Chowan Community College
Ahoskie, NC05.2025
Social Work curriculum
Elizabeth City State University
Elizabeth City, NC01.2003
High School Diploma - College Preparatory
Bertie High School
Windsor, NC01.2001
Skills
- Microsoft Word
- Excellent typing skills
- Can operate basic office machines (computers, fax, copiers, phones, etc)
Certification
- HIPPA/Client Rights
- Confidentiality
- Incident Reporting
- Documentation Training
- Un Armed self defense Training
- Fire Arm Training
- CNA 1
- CPR
Timeline
Income Maintenance Case Worker II
Bertie County DSS
01.2018 - Current
Care Center Team Assistant
Roanoke Electric Cooperative
01.2017 - 01.2018
CNA
Rescare Home Care
01.2016 - 01.2017
Rescare Home Care
01.2015 - 01.2016
Correctional Officer
Pasquotank Correctional Institution
01.2009 - 01.2011
Admissions Representative
Roanoke Chowan Hospital
01.2006 - 01.2009
Assistant Manager/Cashier
Little Panda
01.2003 - 01.2006
Server
Franco’s Pizza
01.2003 - 01.2004
Social Work curriculum
Elizabeth City State University
High School Diploma - College Preparatory
Bertie High School
No Degree - Social Work
UNC Wilmington
Associate of Science - Human Services
Roanoke Chowan Community College