Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kedrick Harris

Loganville,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Bass Pro Shops
Lawrenceville, GA
04.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Project Coordinator

LMI Systems
Tucker, GA
06.2023 - 01.2024
  • I did inbound and outbound calls.
  • Sourced techs and dispatch techs calls .
  • Billing payed out techs.

Customer Service Representative

Bestbuy Retail Store
Snellville, GA
11.2021 - 02.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Troubleshot devices to identify and solve issues with hardware or software performance.

Education

Bachelor of Science - Computer Science

University of Arizona
Tucson, AZ
03.2027

High School Diploma -

Grayson High School
Loganville, GA
05.2023

Skills

  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Data Entry
  • Creative Problem Solving
  • Customer Service
  • Technical Troubleshooting
  • Built Computers
  • Reliable Team Worker

Timeline

Project Coordinator

LMI Systems
06.2023 - 01.2024

Customer Service Representative

Bass Pro Shops
04.2022 - Current

Customer Service Representative

Bestbuy Retail Store
11.2021 - 02.2022

Bachelor of Science - Computer Science

University of Arizona

High School Diploma -

Grayson High School
Kedrick Harris