KeeAira Elam
Fountain,CO
Summary
Confident Personal Banker professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks, and presenting financial products to customers. Solid knowledge of personal banking practices and regulations. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
Military Personal Banker
Armed Forces Bank N.A.
Fort Carson, CO
2024.01 - Current
- Conducted account openings and closings for clients.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Promoted additional bank services through personal contact with customers.
- Participated in training sessions regarding new banking products or services.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Researched customer inquiries and reported findings in a timely manner.
Universal Banker
ANB Bank
Colorado Springs, CO
2023.04 - 2024.12
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Researched account discrepancies or errors identified during audits or reviews.
- Attended weekly meetings with branch managers to discuss goals related to sales targets.
- Educated customers about the features of different types of bank accounts available.
- Assisted customers with online banking setup and troubleshooting issues.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
Education
Highland High School
Highland2022-05
Skills
- Customer service
- Account management
- Dispute resolution
- Sales techniques
- Online banking support
- Cash handling
- Relationship building
- Auditing procedures
- Time management
- Effective communication
- Problem solving
Timeline
Military Personal Banker
Armed Forces Bank N.A.
2024.01 - Current
Universal Banker
ANB Bank
2023.04 - 2024.12
Highland High School