Keedren Harp
Arlington
Summary
Dynamic professional with extensive experience at LOOK Cinemas, excelling in customer service and employee training. Proven track record in performance management and conflict resolution, enhancing team efficiency and guest satisfaction. Adept at maintaining safety compliance while fostering a collaborative environment, resulting in improved service quality and operational success.
Overview
7
7
years of professional experience
Work History
Supervisor
LOOK Cinemas
Arlington
03.2022 - Current
- Determined consumer needs to provide products and services appealing to larger market.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Bartender
LOOK Cinemas
Arlington
03.2022 - Current
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Server
LOOK Cinemas
Arlington
03.2022 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Implemented feedback from customers to improve service quality and menu offerings.
- Ensured that each guest was served courteously, quickly, and efficiently.
Cashier
Albertsons
Arlington
03.2020 - 03.2022
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Trainer
Studio Movie Grill arlington
Arlington
05.2018 - 03.2020
- Explained goals and expectations required of trainees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Maintained up-to-date knowledge of industry trends and best practices.
- Designed and developed training materials for new employees in the organization.
Education
High School Diploma -
Mansfield Summit High School
Arlington, TX 05-2018
Associate of Science - Electrical Engineering
Tarrant County College
Arlington, TX Skills
- Customer service
- Employee training
- Performance management
- Conflict resolution
- Team building
- Safety compliance
- Communication skills
- Time management
- Staff management
Timeline
Supervisor
LOOK Cinemas
03.2022 - Current
Bartender
LOOK Cinemas
03.2022 - Current
Server
LOOK Cinemas
03.2022 - Current
Cashier
Albertsons
03.2020 - 03.2022
Trainer
Studio Movie Grill arlington
05.2018 - 03.2020
High School Diploma -
Mansfield Summit High School
Associate of Science - Electrical Engineering
Tarrant County College