Hi, I’m
Keegan Alex-Quijano
New Orleans,LA
Summary
A people leader who has a proficient background in maintaining smooth and highly successful store operations. Organized and effective at encouraging cooperation and productivity to meet and exceed objectives. Problem-solver with proven team building and management success.
Overview
20
years of professional experience
Work History
Cox CommunicationsGonzales, LA
Store Manager
06.2021 - Current
Job overview
- Directed inventory control, cash control and store opening and closing procedures.
- Directed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Cox CommunicationsMetairie, LA
Senior Sales and Operations Specialist
12.2019 - 06.2021
Job overview
- Trained, coached and mentored over 10 new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Championed company products and increased quarterly revenue.
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
Cox CommunicationsNew Orleans, LA
Solution Specialist
08.2016 - 12.2019
Job overview
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Scheduled appointments for further services.
- Inspected products as part of adherence to quality standards
T-Mobile Corp/WU/TCCNew Orleans, LA
Store Manager
08.2008 - 03.2016
Job overview
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
United States Marine CorpsSan Diego, CA
Marine NCO
06.2000 - 05.2007
Job overview
- Inspected and performed regular maintenance on company communication equipment.
- Supervised more than $500,000 in high-value equipment, maintaining zero loss record over 4 years.
- Advised Staff NCOs and Officers on operations, intelligence and risk assessments in daily briefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled administrative requirements, maintained records and submitted operational reports.
- Photographed high-quality images for various print and digital projects.
- Edited, toned, captioned and uploaded photographs for publication.
Education
Alcee Fortier High SchoolNew Orleans, LA
High School Diploma
05.2000
University Overview
- Dean's List Junior and Senior Year
- Continuing education in Photography
- Elected Captain of Chess Club
- Member of Varsity Baseball Team
- Member of Upward Bound Math & Science (UBMS)
Skills
- Problem Anticipation and Resolution
- Originality and Creativity
- Performance Monitoring and Evaluation
- Customer Service
- Multitasking and Organization
- Time Management
- Verbal and Written Communication
- Team Development
- Data Entry
- Public and Media Relations
- Active Listening
- Conflict Resolution Tactics
Timeline
Store Manager
Cox Communications
06.2021 - Current
Senior Sales and Operations Specialist
Cox Communications
12.2019 - 06.2021
Solution Specialist
Cox Communications
08.2016 - 12.2019
Store Manager
T-Mobile Corp/WU/TCC
08.2008 - 03.2016
Marine NCO
United States Marine Corps
06.2000 - 05.2007
Alcee Fortier High School
High School Diploma
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