Keegan McGilvray
Tallahassee,FL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments, while still being able think creatively to not just find one solution to an issue, but the one that works best for a given situation. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
OPS Specialist (Onsite Sewage Division)
Florida Department of Environmental Protection
Tallahassee, FL
02.2023 - Current
- Originally to scan, organize, and file paperwork dating back from the 1980s to present day
- Create processes to make this go as efficient and quickly as possible
- Analyzed data from customer surveys to identify trends in customer behavior.
- After I completed that, I would work in updating the FDEP website, such as adding new content or making sure old content would be taken off and replaced
- Working with Visual Basic for Application and C# in automating processes
- Making automated emails that gets sent to septic contractors after they file for a variance.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Assisted in developing strategies to increase customer satisfaction levels.
Team Manager (Food Quality Specialist)
Panera
Tallahassee, FL
02.2022 - 02.2023
- My job is to manage a team of 15 employees per shift to maintain and run the cafe
- Shifts where I am the active manager, my responsibilities include managing guest experience, Cafe Health, Speed of Service, labor allocation and quality control
- As a Team Manager and Food Quality Specialist I manage and control all the products in my cafe, manage staffing, monitor sales and labor hourly, daily and weekly basis to ensure compliance within Panera performance targets
- Handling inventory and ordering responsibilities for existing and new products based on monitoring sales trends.
- Delegated work to staff, setting priorities and goals.
- Coached team for success by using corrective action processes.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Team Lead
Panera
Tallahassee, FL
08.2021 - 02.2022
- My job was to manage the other associates in my area
- I would assign team resources, set schedules and enforce breaks
- I would manage daily product preparation for the day and I was in charge of Quality Control (QC)
- Within QC, I would verify all the food was made to standard and was delivered to the correct customers
- I also was responsible for training new associates or Team Leaders on cafe procedures
- I was promoted to a manager in February 2022.
Associate
Panera
Tallahassee, FL
05.2021 - 08.2021
- My job was to open the cafe
- I would ensure the cafe was stocked up and ready to be open for business
- I was in charge of a station at the cafe: either making salads, or sandwiches
- I was promoted to a Team Lead in August 2021
COVID Screener
Eye Associates of Tallahassee
Tallahassee, FL
07.2020 - 03.2021
- As a COVID Screener, I would monitor every customer that came in
- I would check their temperature and seat them in the lobby or dismiss them if the screening indicated a potential issue.
Education
Computer Engineering
Florida State University
05-2026
Diploma -
Florida State University Schools
05.2021
Skills
- Expert in C
- Expert in C#
- Expert in Visual Basic for Applications
- Expert in Excel and other Microsoft Applications
- Proficient in HTML
- Proficient in Github
- Project Planning
- Process Improvement
- Strong Work Ethic
- Critical Thinking Skills
- Ability to Comprehend and Apply New Skills
- Large Learning Capacity
- Can Work Independently Taking Direction or Provide Leadership within a Team Environment
- Optimizing Processes
- Analytical Thinking
- Data Analysis
- Time Management
Affiliations
- While being heavy into coding software for application and hardware, I also enjoy letting my creative side show with my ability to do Photoshop, even as far as to get Certified in Photoshop Creation, issued by American Graphics Institute.
- In 2021, I went to the High School and Olympic weightlifting stage and won first place in both.
- Through 2019-2021 I was captain of the Chess Club at my high school, setting up events with other school sas well as getting new member to join the group.
Timeline
OPS Specialist (Onsite Sewage Division)
Florida Department of Environmental Protection
02.2023 - Current
Team Manager (Food Quality Specialist)
Panera
02.2022 - 02.2023
Team Lead
Panera
08.2021 - 02.2022
Associate
Panera
05.2021 - 08.2021
COVID Screener
Eye Associates of Tallahassee
07.2020 - 03.2021
Computer Engineering
Florida State University
Diploma -
Florida State University Schools
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