Keegan Nee
South Yarmouth,MA
Summary
Dedicated Tow Truck Operator with extensive flatbed truck expertise and mechanical troubleshooting skills. Known for exceptional customer service and safe driving practices, consistently resolving inquiries and minimizing damage claims during vehicle recovery operations.
Offering reliable and responsible approach, with keen interest in developing skills within towing industry. Brings ability to quickly learn and adapt to new technologies and safety procedures. Ready to use and develop mechanical troubleshooting and customer service skills in Heavy Towing
Overview
3
3
years of professional experience
1
1
Certification
Work History
Tow Truck Operator
Silver Cloud Towing
South Yarmouth, MA
06.2023 - Current
- Operated tow truck efficiently to recover vehicles from various locations.
- Ensured compliance with safety regulations during towing operations.
- Conducted routine maintenance checks on towing equipment to ensure reliability.
- Coordinated with dispatch to respond promptly to customer calls for assistance.
- Resolved customer inquiries and complaints effectively to enhance service satisfaction.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
Education
High School Diploma -
DY High School
South Yarmouth, MASkills
- Flatbed truck expertise
- Recovering vehicles
- Lockout kit
- Vehicle inspection
- Class A license
- Winch operation
- Assisting customers
- Safe driving practices
- Heavy equipment operation
- Route navigation
- Hydraulic systems
- Vehicle recovery
Certification
- Licensed Class A CDL with Doubles and Triples Endorsement and a Tanker Endorsment
Timeline
Tow Truck Operator
Silver Cloud Towing
06.2023 - Current
High School Diploma -
DY High School