Keela Legrande
Greensboro,NC
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. I’m Known for having strong focus on team collaboration and achieving positive outcomes. I’m also reliable and adaptable with multitasking , problem-solving, and de-escalation within the customer service industry .
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GLOBO Language Solutions
Greensboro
04.2024 - 12.2025
- Collaborated with team members to streamline communication between departments, improving workflow efficiency.
- Trained new hires on customer service protocols and best practices, fostering a knowledgeable workforce.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.
- Managed high-volume calls, maintaining professionalism and resolving issues effectively under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Agent
Verizon
Greensboro, NC
03.2020 - 11.2025
- Managed customer inquiries via phone and chat, ensuring timely resolution of issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Inside lawn and Garden Sales
Lowe's Home Improvement
Greensboro, NC
02.2022 - 05.2022
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Representative
Adecco Ralph Lauren
Greensboro, NC
03.2019 - 06.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed returns and exchanges, ensuring compliance with company policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
APPLE INC.
Charlotte, NC
07.2019 - 02.2021
- Provided technical assistance to customers, resolving issues efficiently through various communication channels.
- Diagnosed hardware and software problems, guiding users to effective solutions promptly.
- Developed knowledge base articles, enhancing support resources for team members and customers.
Crew Member
Mcdonalds
Rocky Point, NC
06.2017 - 09.2018
- Maintained cleanliness and organization of workstations to uphold health standards.
- Monitored inventory levels, ensuring stock availability for smooth operations.
- Worked front counter, drive-thru and other areas.
Education
High School Diploma - undefined
Dudley High School
Greensboro, NC06.2019
Skills
- Customer relations
- Active Listening
- Call center experience
- Conflict resolution
Timeline
Customer Service Representative
GLOBO Language Solutions
04.2024 - 12.2025
Inside lawn and Garden Sales
Lowe's Home Improvement
02.2022 - 05.2022
Customer Service Agent
Verizon
03.2020 - 11.2025
Technical Support Representative
APPLE INC.
07.2019 - 02.2021
Customer Service Representative
Adecco Ralph Lauren
03.2019 - 06.2021
Crew Member
Mcdonalds
06.2017 - 09.2018
High School Diploma - undefined
Dudley High School