Keeley Kotula
Shelter Island,NY
Summary
Compassionate and dedicated person with a heart for service. Experienced in working in a variety of restaurant positions. Thrives under the unique pressures of both Front of House and Back of House. Will not call out. Always does her side work. Bilingual.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Shelter Island Yacht Club (seasonal)
06.2022 - Current
- Managed multiple tables efficiently, prioritizing orders and maintaining timely service.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Server
The Chequit
12.2022 - 11.2026
- Remained well educated on all menu items in order to promote sales and give guests the best possible experience
- Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Shift Manager
The Chequit
12.2022 - 11.2026
- Resolved interpersonal issues among staff, made myself available to assist wherever needed, responsible for closing duties
- Resolved customer complaints effectively, leading to improved guest satisfaction ratings.
- Promoted a positive work environment through open communication and constructive feedback.
Bartender
The Chequit
12.2022 - 11.2026
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Shelter Island Yacht Club (seasonal)
06.2022 - Current
- Created a warm atmosphere for guests while creating quality drinks in a timely manner for service well and bar
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Served high customer volumes during special events, nights, and weekends.
Server
The Pridwin
09.2022 - 11.2022
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Suggested wine pairings to go with specific menu items.
Bartender
The Pridwin
09.2022 - 11.2022
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
Host
The Pridwin
09.2022 - 11.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists, maximizing table turnover and enhancing customer satisfaction.
Runner
The Pridwin
09.2022 - 11.2022
- Delivered food promptly to tables, ensuring customer satisfaction and efficient service flow.
Cocktail Waitress/Bartender
Gold Dust Casino
11.2017 - 07.2018
- Assisted with bartending duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained guest satisfaction with timely table check-ins to assess food and beverage needs.
Server
Cafe 608/Smokin’ 608
05.2015 - 12.2017
- Operated cash registers to process cash, credit and debit transactions.
- Delivered food to guest tables with timeliness and efficiency.
Server
Deadwood Social Club
05.2017 - 11.2017
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with a POS system to place orders, manage bills and handle complimentary items.
Expediter
Deadwood Social Club
05.2017 - 11.2017
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Maintained composure and work quality while under stress.
Education
Master of Arts - Hispanic Languages And Literature
Stony Brook University
Stony Brook, NY12.2026
Bachelor of Science in Education (B.S.E) - English Education
Black Hills State University
Spearfish, SD05.2017
Skills
- Fluent in Spanish
- Customer service
- Food safety compliance
- POS system operation
- Strong work ethic
- High volume dining
Websites
Certification
- New York Alcohol Training Awareness Program (On Premise and Off Premise) Expires November 2028
- Serv Safe Food Protections Management Certification Expires May 2028
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server
The Chequit
12.2022 - 11.2026
Shift Manager
The Chequit
12.2022 - 11.2026
Bartender
The Chequit
12.2022 - 11.2026
Server
The Pridwin
09.2022 - 11.2022
Bartender
The Pridwin
09.2022 - 11.2022
Host
The Pridwin
09.2022 - 11.2022
Runner
The Pridwin
09.2022 - 11.2022
Server
Shelter Island Yacht Club (seasonal)
06.2022 - Current
Bartender
Shelter Island Yacht Club (seasonal)
06.2022 - Current
Cocktail Waitress/Bartender
Gold Dust Casino
11.2017 - 07.2018
Server
Deadwood Social Club
05.2017 - 11.2017
Expediter
Deadwood Social Club
05.2017 - 11.2017
Server
Cafe 608/Smokin’ 608
05.2015 - 12.2017
Master of Arts - Hispanic Languages And Literature
Stony Brook University
Bachelor of Science in Education (B.S.E) - English Education
Black Hills State University