Keeley Smith
Saint Augustine,FL
Summary
Friendly and enthusiastic Tasting Guide offering unmatched customer service and hospitality. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
2
2
years of professional experience
Work History
Tasting Guide/Cashier
City Gate Spirits
03.2022 - Current
- Provided information of the distillery and its history, relaying little-known stories to provide interest.
- Delivered timely and accurate updates to the host regarding tasting progress.
- Built personal relationships with guests to promote positive experiences through fun and engaging conversation.
- Mitigated unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Developed engaging and informative scripts, guiding tour members through 10 samples of liquor.
- Guided groups of up to 12 people through a tasting tour.
- Kept up to date on relevant industry regulations, ensuring compliance with all applicable laws and guidelines during tour operations.
- Encouraged customers to make additional purchases by highlighting current deals and making recommendations.
- Operated cash register to record transactions accurately and efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Graphic Design
Flagler College
Saint Augustine, FL12.2023
High School Diploma -
Providence Christian Academy
Lilburn, GA05.2019
Skills
- Presentation Skills
- Sales abilities
- Public Speaking
- Responsible Alcohol Service
Adobe Programs
Proficient in Adobe programs such as Photoshop, Lightroom, Illustrator, and InDesign.
Timeline
Tasting Guide/Cashier
City Gate Spirits
03.2022 - Current
No Degree - Graphic Design
Flagler College
High School Diploma -
Providence Christian Academy
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