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 Detail-oriented customer service expert with a solid background in administration and client support. Demonstrated ability to handle customer inquiries, manage bookings, and ensure efficient payment processing. Skilled in utilizing Microsoft Office, booking systems, and POS software to streamline operations. Seeking a role that utilizes strong multitasking and organizational capabilities to drive business success. 

Pursuing a rewarding position with the establishment and assisting in helping clients with my knowledge and increasing experience.

Banking professional with 7 years of experience in customer service, financial operations, and process management. Skilled in understanding customer needs, handling financial transactions, maintaining accurate documentation, and resolving operational issues. Currently developing expertise in AI-Based IT Business Analysis, with a focus on business process analysis, requirements gathering, and aligning business needs with technical solutions. Detail-oriented, analytical, and eager to leverage banking experience and growing IT knowledge to contribute to effective business solutions and continuous process improvement.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Keeley Whitehead

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Service Assistant

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Service Assistant

Eastern Illinois University

Eastern Illinois University

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