Keeli Palacios
Oakley,CA
Summary
Driven, proactive professional seeking a role which will allow me to make an organizational impact utilizing my extensive knowledge of recruiting, human resources, office management and customer service skills
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Manager
Alberto's Cantina
Pleasanton, California
05.2021 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Trained new employees to perform duties.
Client Services Coordinator
RightSourcing (@Children's Hospital Oakland)
04.2015 - 04.2021
- Ensure quality customer service and day-to-day site operations for client and employees
- Maintain an updated SOP 'Standard Operating Procedures' to ensure operations functions efficiently
- Facilitate the fulfillment of temporary requisitions
- Facilitate orientation for all new employees and provide training to new managers on process and procedures
- Manage Employee Relations concerns by collaborating with Human Resources to resolve successfully
- Partner with Program Managers and communicate and resolve issues with clients or employees
- Research and process (as appropriate) any billing discrepancies whether by client or supplier
- Manage and nurture relationships approved staffing desk suppliers and managers
- Coach suppliers to improve performance and mitigate risk
- Review and identify process efficiencies and recommend solutions implementation to the Program Manager.
- Assisted in the resolution of escalated customer complaints quickly and efficiently.
Senior Administrative Assistant / HR Designate
EVEREST COLLEGE
Anaheim, CA
04.2009 - 03.2014
- Process all new hire paperwork and background checks
- Review, process and oversee all tuition reimbursement requests
- Input and process bi-weekly payroll
- Liaison between various departments and campus President to ensure accurate delivery of information and timely completion of daily procedures
- Coordinate and maintain filing systems for employee files and keep accurate recording of all documents received and generated
- Maximize office productivity using multiple calendars, scheduling meetings, and prioritizing e-mail responses and return calls
- Act at as the campus Safety Coordinator and conduct quarterly employee safety meetings to ensure all safety measures are continuously met
- Appointed Campus Champion, Safety Coordinator, and Wellness Champion in addition to everyday tasks and responsibilities
- Awarded recognition for Exceptional Integrity by Corinthian Colleges, Inc.
Junior Recruiter/HR Coordinator
HR SOLUTIONS
Newport Beach, CA
01.2008 - 04.2009
- Input and processed weekly payroll for all employees in the branch office
- Organized and coordinated all office meetings
- Conducted phone interviews with all potential staffing candidates to ensure they met with company standards prior to the onsite face to face interviews
- Developed and maintained branch online job postings
- Processed all new hire paperwork and background checks
- Increased efficiency on internal company processes, to ensure accuracy, effective time management, and client satisfaction.
Office and Recruiting Administrator
GET LOWER INC.
Irvine, CA
10.2005 - 01.2008
- Maintained all employee and vendor files to ensure consistent organization and due diligence
- Responsible for handling all travel and calendar arrangements for the CEO
- Oversaw all office supply ordering and maintained the employee kitchen
- Reviewed and pre-screened all resumes for potential hiring
- Organized all meetings for the CEO and took meeting minutes
- Worked to help grow the company from a start-up company of 5 employees to a total of 115.
Education
Business Administration
Everest College
Skills
- Human Resources
- Scheduling appointments
- Payroll Processing
- Meeting Coordination
- Meeting planning
- Office Management
- Office Administration
Timeline
Manager
Alberto's Cantina
05.2021 - Current
Client Services Coordinator
RightSourcing (@Children's Hospital Oakland)
04.2015 - 04.2021
Senior Administrative Assistant / HR Designate
EVEREST COLLEGE
04.2009 - 03.2014
Junior Recruiter/HR Coordinator
HR SOLUTIONS
01.2008 - 04.2009
Office and Recruiting Administrator
GET LOWER INC.
10.2005 - 01.2008
Business Administration
Everest College