Keelie Burton

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Became a barista trainer because of my outstanding leadership and dependability.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Answered phone calls from customers and took their orders.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.

• Conducted routine maintenance on ambulance equipment and supplies ensuring proper functioning at all times.
• Assessed patient condition and provided initial medical treatment.
• Administered oxygen and monitored vital signs such as pulse, respiration, and blood pressure.
• Provided basic life support services according to established protocols.
• Maintained communication with dispatch regarding patient's progress and location.
• Performed CPR, splinting, bandaging, bleeding control techniques, spinal immobilization, and airway management procedures when needed.
• Communicated effectively with physicians regarding patient conditions during transport process.
• Ensured that all supplies were properly stocked prior to leaving station for calls.
• Coordinated with other emergency responders such as fire fighters or police officers on scene.
• Attended regular training sessions in order to maintain certification requirements.
• Used stretchers and other medical appliances to safely remove patients from emergency scene.
• Interviewed patient to identify scope of medical emergency.
• Opened and maintained airways of unconscious patients to promote respiration.
• Monitored patients from scene to hospital transfer while conducting in-transit care.
• Documented patient condition and treatment to facilitate plan of care.

Volunteer and unpaid, this was a 'rookie program' that was offered by my town's fire station.