Summary
Overview
Work History
Education
Skills
Shadow Experience
Timeline
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KEELIE HOLMES

Springfield,Missouri

Summary

Professional in mental health care, prepared to bring valuable experience to new role. Proven ability to manage therapeutic environments and handle patient crises effectively. Strong focus on teamwork and achieving positive outcomes, adaptable to changing needs. Committed to providing supportive care with an empathetic and compassionate approach to improve patient outcomes and enhance their overall well-being.

Overview

7
7
years of professional experience

Work History

Psychiatric Technician

Cox Health
07.2023 - Current
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.

Full- Time Store Lead

Popshelf
01.2023 - 06.2023
  • Provides overrides, performs safe and till counts, and reconciles cash settlements upon completion of cash office training
  • Delegates tasks to associates, oversees work assignments, and communicates department successes and Opportunities
  • Coached and trained employees and managed daily work assignments to enhance operations
  • Performed as a member of management for all daily needs
  • Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.

Full- Time Store Lead

Shoe Carnival
09.2022 - 01.2023
  • Assists in training for consistent application of standards, product placement and/or cash handling to include collecting payments, and processing returns and exchanges
  • Provides overrides, performs safe and till counts, and reconciles cash settlements upon completion of cash office training
  • Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
  • Delegates tasks to associates, oversees work assignments, and communicates department successes and Opportunities

Shift Leader

Mr. Ed's Drive In
11.2017 - 08.2022
  • Delegated tasks to employees and monitored activities and task completion
  • Supervised and led employees to maintain productivity and customer service levels
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor


Diversity Committee Social Media Manager

Labette Community College
01.2022 - 06.2022
  • Engaged with and responded to online audience through relevant comments
  • Proofread and reviewed electronic and print content for correct grammar and punctuation
  • Monitored brand reputation in social media and reacted to negative feedback
  • Tracked social media metrics to determine audience growth rate, volume and reach

Education

Bachelor of Science - Psychology

Missouri State University
Springfield, MO

Psychology

Labette Community College
Parsons, KS

High School Diploma -

Skyline High School
Urbana, MO
05.2021

Skills

  • Mental health support
  • Clinical documentation
  • Treatment management
  • Multidisciplinary collaboration
  • Group therapy facilitation
  • Verbal and Written Communication
  • Direct patient care
  • Patient rapport
  • Crisis intervention
  • Team Collaboration and Leadership
  • Behavioral management

Shadow Experience


Dr. Dayana Arteaga, MD (417) 269-3748

  • Observed the practice of using active listening, empathy, and nonjudgmental attitudes to foster a safe space for patients to open up.
  • Observed the of use tools like the DSM-5 and clinical interviews to diagnose mental health conditions.
  • Observed insight on decisions regarding medications, monitoring for side effects, and adjustment of treatment plans.
  • Discussed the complexities of balancing medication benefits and potential risk.

Dr. Georgina Ashlock, PhD (417) 269-6891

Dr. Christi Nothnagel, PsyD (417) 269-6891

  • Observation of individual, group, and family therapy sessions.
  • Observed their aid in helping clients set achievable therapeutic goals.
  • Observed tracking progress and adjusting interventions as needed based on the individual’s goals and needs
  • Observed the practice of using active listening, empathy, and nonjudgmental attitudes to foster a safe space for patients to open up
  • Observed the use of reflective listening, validation, and thoughtful questioning to encourage deeper exploration.
  • Observed and discussed with psychologists based on observing clients' nonverbal cues, emotional expressions, and interactions for deeper insights.

Timeline

Psychiatric Technician

Cox Health
07.2023 - Current

Full- Time Store Lead

Popshelf
01.2023 - 06.2023

Full- Time Store Lead

Shoe Carnival
09.2022 - 01.2023

Diversity Committee Social Media Manager

Labette Community College
01.2022 - 06.2022

Shift Leader

Mr. Ed's Drive In
11.2017 - 08.2022

High School Diploma -

Skyline High School

Bachelor of Science - Psychology

Missouri State University

Psychology

Labette Community College

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KEELIE HOLMES