Keely Boyd

• Intakes, assessments, med pass, discharges
• Conducted assessments and crisis interventions with clients, displaying strong interpersonal communication skills.
• Provided direct supervision to a team of behavioral health technicians, demonstrating leadership and conflict resolution skills.
• Administered drug tests on a regular basis in accordance with program protocols.
• Maintained detailed records of client progress and provided regular updates to clinical staff members.
• Coordinated with medical personnel to ensure proper medication management for clients.
• AMA blocking.
• Assisted admissions team in Pre-assessments of potential new intakes.
• Maintained up-to-date knowledge of admissions policies, procedures, and requirements.

I provide excellent customer service throughout the vehicle repair process. I greet customers, answer phone calls, schedule appointments, communicate repair updates, assist with insurance-related questions, prepare paperwork, and maintain accurate customer records. I use strong communication and organizational skills while staying professional, friendly, and attentive to detail. I work well in a fast-paced collision repair environment and make sure each customer feels informed, respected, and taken care of.

• Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
• Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
• Maintained accurate documentation of client progress, assessments, group notes, and other related records.
• Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and develop social relationships.