Summary
Overview
Work History
Education
Skills
Timeline
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Keely McGarry

Saint Louis,MO

Summary

Dynamic leader with a track record of exceeding expectations in call center and remote environments. Skilled in fostering growth and development, enhancing productivity, and empowering team members to thrive. Strong communication and collaboration abilities drive career progression and organizational success. Eager to drive employee growth to meet and exceed company goals.

Overview

11
11
years of professional experience

Work History

Supervisor - Manager

Enterprise Holdings Inc
11.2015 - 08.2023
  • Supervised, developed, and mentored employees towards goal attainment (Team sizes 15-17 employees).
  • Performed regular, timely monthly recaps and annual performance reviews.
  • Ensured effective performance tracking and feedback systems based on performance metrics and observations of employee behaviors.
  • Reviewed workflows to identify inefficiencies in processes and created solutions to enhance productivity.
  • Conducted routine team meetings to effectively communicate essential department information and creatively facilitated teamwork in remote environments.
  • Served as point of contact for corporate and other partner relationships.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

External Auditor

Midwest Petroleum Corporation
05.2012 - 10.2015
  • Gathered and analyzed field information to assess current costs and potential to improve inventory receipt and reduce theft
  • Created/maintained reporting and tracking systems for 51 locations on monthly trends/losses
  • Presented clear, concise audit findings reports to management, detailing observations and recommended corrective actions for identified issues.

Education

Automotive Engineering Technology -

Ranken Technical College
Saint Louis, MO

General Education Degree -

STL Community College
Saint Louis, MO

Skills

  • Remote Work Environment
  • Verbal/Written Communication
  • Customer Service
  • Inbound/Outbound Call Ques
  • Negotiations
  • Rapid/Adaptive Problem-Solving
  • Organization/Time Management
  • Project Management
  • Contract Management
  • Spreadsheets and Reporting
  • Excel/Word/SharePoint
  • PowerPoint Presentations
  • Microsoft Outlook
  • Microsoft Teams/Zoom/Skype
  • Emite Data/Analytics Platform
  • Dayforce – Payroll System
  • Insurance Claims Portals

Timeline

Supervisor - Manager

Enterprise Holdings Inc
11.2015 - 08.2023

External Auditor

Midwest Petroleum Corporation
05.2012 - 10.2015

Automotive Engineering Technology -

Ranken Technical College

General Education Degree -

STL Community College

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Keely McGarry