Katrina Glover
Altamonte Springs
Summary
Patient Access Specialist with 9+ years of healthcare experience supporting patient enrollment, financial assistance programs, benefits investigations, and care coordination across clinical and pharmaceutical settings. Experienced within a pharmaceutical hub model, collaborating across teams to improve patient access to therapy. Known for strong performance in fast-paced, remote environments and motivated to grow within a patient-focused pharmaceutical organization through the Gilead Advancing Access program.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist
ARX Gilead Advancing Access
09.2025 - Current
- Process enrollment applications for patients seeking access to specialty therapies and financial assistance programs within a pharmaceutical hub model.
- Support patients, healthcare providers, and pharmacies through high-volume inbound and outbound calls to ensure timely access to prescribed medications.
- Conduct detailed benefits investigations, including insurance eligibility, coverage determination, and prior authorization requirements.
- Serve as an enrollment specialist across multiple patient support programs, ensuring compliance, accuracy, and positive patient outcomes.
- Partner with specialized teams to support operational efficiency and patient engagement initiatives:
- Follow-Up Team – advancing patient cases and maintaining consistent outreach
- Burn Down Team – resolving backlog and aging cases
- UTC (Unable to Contact) Team – executing targeted patient outreach strategies
- Benefits Investigation Team – supporting payer research and coverage verification
- Provide ongoing call and task support while maintaining quality, productivity, and patient satisfaction in a remote environment.
Front Office Receptionist / Surgery Coordinator
Urology Center Winter Park
08.2022 - 09.2025
- Managed patient registration, insurance verification, scheduling, and financial documentation for consultations and surgical procedures.
- Coordinated medical documentation including FMLA and disability forms while maintaining HIPAA compliance.
Patient Care Coordinator
Jewett Orthopedic Clinic
08.2010 - 01.2020
- Coordinated patient check-in, insurance verification, scheduling, and financial policy communication.
- Maintained accurate documentation and proactive patient communication in compliance with healthcare regulations.
Education
Diploma -
Maynard Evans High School
Skills
- Patient Access Services
- Pharma Hub Services
- Patient Assistance Programs (PAP)
- Enrollment & Intake Processing
- Benefits Investigation
- Insurance Verification
- Prior Authorizations
- Payer Navigation
- Pharmacy & Provider Support
- Case Management
- Inbound & Outbound Patient Calls
- Financial Assistance
- HIPAA Compliance
- Remote Work Environment
- Cross-Functional Collaboration
- Documentation Accuracy
- Patient-Centered Care
- Healthcare Customer Support
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Insurance billing
- Patient scheduling
Timeline
Patient Access Specialist
ARX Gilead Advancing Access
09.2025 - Current
Front Office Receptionist / Surgery Coordinator
Urology Center Winter Park
08.2022 - 09.2025
Patient Care Coordinator
Jewett Orthopedic Clinic
08.2010 - 01.2020
Diploma -
Maynard Evans High School