FLORENCE JEANPIERRE
New Roads,LA
Summary
Experienced Patient Access Supervisor with a strong background in leading revenue cycle management at Lane Regional Medical Center. Skilled in implementing new technologies to improve patient services and ensuring HIPAA compliance. Demonstrated ability to enhance team performance through effective problem-solving and training programs. Known for improving service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
LANE REGIONAL MEDICAL CENTER
ZACHARY, LA
05.2024 - Current
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Explained policies, procedures and services to patients.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Evaluated current systems used in patient access and recommended changes as necessary.
- Served as a liaison between patients and families and hospital personnel regarding financial obligations.
- Reviewed accounts held from billing due to errors.
- Identified error trends and resolved them with further training and quick-look guides.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Managed workflows within registration departments to ensure the efficacy and timely completion of tasks.
- Monitored employee performance and provided feedback on areas of improvement.
- Addressed customer complaints promptly and professionally
EPIC CREDENTIALED TRAINER, GRAND CENTRAL
LANE REGIONAL MEDICAL CENTER
Zachary, LA
10.2023 - Current
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Implemented organizational workflows with training lesson plans.
- Ensured compliance with HIPAA regulations regarding patient privacy and security protocols.
- Created user documentation, including job aids and quick reference guides.
- Supported users by providing post go-live assistance when necessary.
- Explained goals and expectations required of trainees.
- Recorded and tracked all training activity in an electronic database.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained up-to-date knowledge of current product releases and enhancements.
- Provided on-site support for end-users during go-live activities.
Patient Access Representative
SAVISTA RCM
Zachary, LA
11.2021 - 05.2024
- Processed insurance verifications and authorizations to ensure coverage of services.
- Collaborated with other departments to ensure quality customer service was delivered.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Scanned documents into electronic medical records system.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Managed incoming faxes related to patient registration processes.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Ensured accuracy of all data entered into computer system.
- Obtained informed consent and payment documentation from patients and filed in system.
Education
High School Diploma -
Livonia High School
Livonia, LA05-2016
Skills
- Revenue Cycle Management
- HIPAA Compliance
- Team Leadership & Training
- Patient Access Services
- Technology Implementation
- EMR Updating
- Credentialed Trainer
- Insurance Verification
- Payment Collection
Certification
- EPIC CREDENTIALED TRAINER GRAND CENTRAL - OCT 2023
- EPIC CREDENTIALED TRAINER PB (PHYSICIAN BILLING) - APRIL 2024
Timeline
Patient Access Supervisor
LANE REGIONAL MEDICAL CENTER
05.2024 - Current
EPIC CREDENTIALED TRAINER, GRAND CENTRAL
LANE REGIONAL MEDICAL CENTER
10.2023 - Current
Patient Access Representative
SAVISTA RCM
11.2021 - 05.2024
High School Diploma -
Livonia High School
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