Keely Sanders
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Member Services
Powernet Credit Union
06.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
Cafeteria Assistant
School Board Of Clay County
01.2018 - 08.2023
- Prepared ingredients and recipe components ahead of time.
- Notified management of product and supply shortages to reduce disruption in availability.
- Tracked meal purchases and accepted payments at cash register.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Received and stored incoming supplies according to procedures.
- Restocked condiments, beverages and utensils per expected use levels.
- Served food according to temperature, safety and presentation guidelines.
- Cooked food per recipe requirements in large batches for routine school breakfasts and lunches.
Dining Services Technician 1
Westminster St Augustine
11.2019 - 12.2020
- Delivered quality services while maintaining friendly and welcoming environment.
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Serving food and drinks: Taking orders from residents and visitors, and delivering food and drinks to their tables
- Setting up and breaking down dining areas: Setting tables, stocking supplies, and ensuring the dining room is clean and organized
- Communicating with residents and staff: Greeting residents and visitors, answering questions, and communicating feedback to the dining room coordinator and culinary staff
- Ensuring dietary needs are met: Following dietary restrictions and ensuring residents receive the correct meals
- Maintaining a clean work area: Cleaning work areas, recycling, and disposing of trash
Office Manger
Servpro
11.2016 - 06.2017
- Customer service: Providing excellent customer service and ensuring timely and accurate service
- Scheduling jobs to restoration teams
- Complaints: Handling complaints and specific customer requests
- Mail distribution: Ensuring proper mail distribution
- Policies and security: Ensuring compliance with company policies and security
- Communication: Communicating effectively with employees, customers, and vendors
Office Manger
Golf Carts Atlanta
10.2006 - 07.2016
- Customer service: Providing excellent customer service and ensuring timely and accurate service
- Scheduling: Scheduling work orders according to areas for efficiency for field technicians and prioritized work orders for shop technicians
- Complaints: Handling complaints and specific customer requests
- Inventory control: Managing inventory and supplies, including ensuring stock levels are maintained
- Mail distribution: Ensuring proper mail distribution
- Communication: Communicating effectively with employees, customers, and vendors
- Maintained records by imaging invoices, debits, and credits.
- Input financial data and record deposits using QuickBooks.
- Operated multi-line telephone system
Education
Liberal Arts And General Studies
Howard Community College
Columbia, MDHigh School Diploma -
Westside High School
Omaha, NESkills
- Office Management
- Clerical Support
- Travel Coordination
- Inventory Control
- Departmental support
- Customer Service
- Basic accounting
- Word Processing
- Mail distribution
- Call Routing
Timeline
Member Services
Powernet Credit Union
06.2023 - Current
Dining Services Technician 1
Westminster St Augustine
11.2019 - 12.2020
Cafeteria Assistant
School Board Of Clay County
01.2018 - 08.2023
Office Manger
Servpro
11.2016 - 06.2017
Office Manger
Golf Carts Atlanta
10.2006 - 07.2016
Liberal Arts And General Studies
Howard Community College
High School Diploma -
Westside High School
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