Valerie Quiroz Mejia
Walls,MS
Summary
Dynamic and results-driven professional with a proven track record at XLR8 Trucklines, enhancing financial reporting accuracy and customer satisfaction. Skilled in auditing and problem-solving, I effectively reduced outstanding accounts receivable while delivering exceptional service. Adaptable and self-motivated, I thrive in fast-paced environments, ensuring efficient operations and positive client interactions.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Member Services
Planet Fitness
09.2024 - Current
- Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries.
- Collaborated with team members to develop new strategies for improving overall member services.
- Developed strong rapport with repeat visitors by remembering their preferences and interests, leading to increased loyalty.
- Collaborated with team members to ensure seamless coordination of guest services across departments.
Accountant/Customer Service Representative
XLR8 Trucklines
05.2021 - 01.2023
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Walgreens
08.2020 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
High School Diploma -
Lake Cormorant High School
Lake Cormorant, MSSkills
- Auditing
- Administrative Support
- MS Office Suite
- Self-Motivated
- Flexible and Adaptable
- Email Management
- Great Communication
- Problem Solving
- Research
- Efficient
Affiliations
- Volunteer at Heartland Hands Food Pantry
- Continuous Learning
- Real Estate Online Learning Course
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Services
Planet Fitness
09.2024 - Current
Accountant/Customer Service Representative
XLR8 Trucklines
05.2021 - 01.2023
Cashier
Walgreens
08.2020 - 12.2020
High School Diploma -
Lake Cormorant High School