Keely Stroppasoderberg
Miami,Fl
Summary
A result driven Manager with 10 years of retail and customer service experience. Hard working manager driven by company goals and problem-solving skills to successfully run a retail store including, opening, and closing procedures, hiring and development, strong department overview and leadership. Experienced in improving store profitability, creating, and executing action plans to improve look and sales. Development driven to onboard the best talent to effectively create the best team. Always leading by example to motivate team to improve performance excellence and foster a team environment focused on the best customer experience and team success.
Overview
12
12
years of professional experience
Work History
Assistant Manager Customer Operations
Old Navy
Miami, FL
09.2024 - Current
- Blue Sky 250 Old Navy, managing staffing level up to 100 employees.
- Create relationships with returning customers
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
DEPARTMENT MANAGER
H&M
Miami, Fl
10.2015 - 09.2024
- Beginning as a Sales advisor being promoted to two top 5 stores as upper management
- Worked at 4 out of 5 top stores in the district
- Supported multiple stores within region and opening 3 largest stores opening in the state including Puerto Rico
- Overseeing multiple stores as a Project Support Store Manager with duties including inventory, store openings, training and development and developmental workshops within the region
- Training and development of new Store managers
- Overview of store and Department KPI's, maintain department and overview of staff performance and customer experience
- Reactively create action plans to improve department numbers on a daily and weekly basis, effectively increasing department selling
- Work closely with visuals for department planning and to amplify commerciality and look of the store
- Recruitment and training
- Overhead trainer
- Development of Staff and Overhead
- Keeping morale high, touching base with staff and visuals with any concerns or suggestions
- Motivate team and lead by example to meet company goals while ensuring best customer experience
- Store operations trained
STORE MANAGER
Forever21
Miami, Fl
10.2012 - 10.2015
- Lead a team of 30, motivating them to increase sales while promoting company brand and loyalty
- Overseeing Store manager for a staffing level of 30
- Week to week planning and reading KPI's to increase store profits
- People recruitment always meeting store staffing needs
- People training and development
- Developed the talent pipeline by promoting 3 SA to visual, 1 SA to manager and 1 visual merchandiser to Visual manager
- Number 1 store in district for 3 years, competing with high level stores
- Winning best visual merchandising 2012-2015
- Winning best customer experience 2012-2015
Education
BACHELORS IN BUSINESS MANAGEMENT -
Miami Dade College
Miami, Fl01.2023
ASSOCIATES IN BUSINESS MANAGEMENT -
Miami Dade College
Miami, Fl01.2015
Skills
- Retail Management
- Customer Service
- Hiring and Training
- Customer retention
- Staff Development
- Inventory Management
- Problem Solving
- Store Operations
- Visual Merchandising
- Store Planning
- Scheduling
- Sales Management
- Goals Oriented Salesman
Languages
English, Native
Timeline
Assistant Manager Customer Operations
Old Navy
09.2024 - Current
DEPARTMENT MANAGER
H&M
10.2015 - 09.2024
STORE MANAGER
Forever21
10.2012 - 10.2015
BACHELORS IN BUSINESS MANAGEMENT -
Miami Dade College
ASSOCIATES IN BUSINESS MANAGEMENT -
Miami Dade College