Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

KEELY TINNIN

Rock Hill,SC

Summary

Hard-working professional with 14.5+ years of experience and a proven knowledge of conflict resolution, contract compliance, and customer communications. Aiming to leverage my skills to successfully fill the Customer service representative role at your company.

Overview

21
21
years of professional experience

Work History

Assistant Manager

KFC Restaurant
Rock Hill, SC
07.2024 - Current
  • Supervised daily operations to ensure efficient service and adherence to quality standards.
  • Trained and mentored staff on operational procedures and customer service best practices.
  • Implemented inventory management systems to streamline stock control and reduce waste.
  • Analyzed sales data to identify trends and recommend menu adjustments for improved profitability.
  • Developed staff schedules to optimize labor efficiency while maintaining service levels.
  • Coordinated team meetings to promote communication, address challenges, and improve morale.

Online Banking Representative

Wells Fargo
Charlotte, NC
11.2022 - 07.2024

Assisting customers with banking transactions, account balances, replacement cards and setting up accounts.

PATIENTS ACCOUNT REPRESENTATIVE

Mediut
Rock Hill, SC
07.2018 - 11.2022
  • Assisting clients with both hospital and physician bills, payment arrangements/ payments

CUSTOMER SERVICE REPRESENTATIVE

Conduent
Rock Hill, SC
01.2016 - 07.2018
  • Sprint customer service representative assisting customers with cellular service, disconnects/new service, payments and sales

CUSTOMER SERVICE REPRESENTATIVE

Iqor
Rock Hill, SC
02.2014 - 09.2015
  • Gas services disconnects/reconnections, new service, payments and pay arrangements

SHIFT MANAGER

Bojangles
Rock Hill, SC
03.2006 - 01.2013
  • Cashier, food prep, line cook, training new employees inventory bank deposits

Education

High School Diploma - undefined

NORTHWESTERN HIGH SCHOOL
Rock Hill, SC
06.2005

Skills

  • Microsoft word
  • Microsoft excel
  • Typing
  • HIPPA
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Team building
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Policy enforcement
  • Orientation and training
  • Cost control
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Employee supervision
  • Coaching and mentoring

Personal Information

Title: CUSTOMER SERVICE REPRESENTATIVE

Accomplishments

  • Supervised team of Number staff members.

Timeline

Assistant Manager

KFC Restaurant
07.2024 - Current

Online Banking Representative

Wells Fargo
11.2022 - 07.2024

PATIENTS ACCOUNT REPRESENTATIVE

Mediut
07.2018 - 11.2022

CUSTOMER SERVICE REPRESENTATIVE

Conduent
01.2016 - 07.2018

CUSTOMER SERVICE REPRESENTATIVE

Iqor
02.2014 - 09.2015

SHIFT MANAGER

Bojangles
03.2006 - 01.2013

High School Diploma - undefined

NORTHWESTERN HIGH SCHOOL