.jpeg&q=70)
Keena Hall
Professional Licensed Insurance Agent-Property & Casualty, Life & Health - Underwriter- Team Leader- Office Manager
Locust Grove,GA
Summary
Analytical,quantitative and decision-making oriented with expertise in Property Casualty front underwriting. Gifted in evaluating risk and loss potential and developing information for new and renewal policies. Excellent verbal, writing and communication skills. Team-oriented with success in building relationships with brokers and sales agents to achieve business goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Team Leader Manager
State Farm Insurance Agency
Decatur, GA
09.2019 - Current
- Meet and exceeds sales goals for volume of quality new business quoted and written within company guidelines.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Increased customer satisfaction by resolving issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Identified issues, analyzed information and provided solutions to problems
- Conducted research, gathered information from multiple sources and presented results
- Participated in team-building activities to enhance working relationships
Office Manager
State Farm Insurance Agency
Decatur, GA
04.2004 - 09.2019
- Supervised team members and responsible for training on product knowledge, team building, strategic marketing sales via internet, e-mails, direct mailing, customers relations management.
- Data reporting, quoting and binding coverage, pricing policies, removing policies, managing risk, analyzing data client retention, regulatory compliance.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
Office Manager
State Farm Insurance Agency
Atlanta, GA
09.1996 - 04.2004
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used Microsoft Word and other software tools to create documents and other communications
- Increased customer satisfaction by resolving issues
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Improved operations through consistent hard work and dedication
- Collaborated with team members to achieve target results
Education
Degree - Business Administration
Georgia State University
2021
Skills
- Goal-oriented
- Problem-solving
- Self- Motivated
- Analytical Skills
- Conflict Resolutions
- Excellent Verbal and Written Communication Skills
- Production Goals
- Insurance Policy Coverage Knowledge
- Business Growth
- Inbound Calls
- Liability Determinations
- Call Control
- Demographics Information
- Customer Needs Assessments
- Underwriting Processes
- Technical Knowledge
- Payment Transactions
- Market Conditions
- Records Management Systems
- Service Quality
- Customer Relationship Management
- Monthly Closings
- Regulatory Compliance
- Customer Retention
- Communications Strategies
- Client Rapport-Building
Additional Information
- Awards : The National Society of Collegiate, Phi Theta Kappa Honor Society, Alpha Beta Gamma International Business Honor Society.
- Top Sales Leader Award (Life/Health), Business Management and Sales.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Build your own dreams, or someone else will hire you to build theirs.
Farrah Gray
Timeline
Team Leader Manager
State Farm Insurance Agency
09.2019 - Current
Office Manager
State Farm Insurance Agency
04.2004 - 09.2019
Office Manager
State Farm Insurance Agency
09.1996 - 04.2004
Degree - Business Administration
Georgia State University
Similar Profiles
Terra Y. DeanTerra Y. Dean
Customer Service Specialist at State Farm Insurance AgencyCustomer Service Specialist at State Farm Insurance Agency
Jorge CisnerosJorge Cisneros
Insurance Producer at Scott Samuel State Farm Insurance AgencyInsurance Producer at Scott Samuel State Farm Insurance Agency
Eric OwensEric Owens
Customer Support Specialist at Amanda Chase State Farm Insurance AgencyCustomer Support Specialist at Amanda Chase State Farm Insurance Agency
Ericka ThompsonEricka Thompson
Project Manager at State Farm Insurance AgencyProject Manager at State Farm Insurance Agency
Dequorice FosterDequorice Foster
Owner/Operator Truck Driver at KSK Transport LLCOwner/Operator Truck Driver at KSK Transport LLC