Keena Taylor
Houston,Texas
Summary
Experienced professional with exemplary computer skills. Demonstrated expertise in providing client and personal services through active listening, needs assessment, and meeting quality standards. Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions. Highly effective at coordinating operational activities for successful task completion.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gene by Gene
Houston, TX
03.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Ensured informed consent was obtained from all participants prior to collection.
- Provided education about the importance of providing accurate information during the DNA collection process.
- Obtained necessary paperwork from participants prior to collecting samples.
- Followed up with participants after sample collection as needed, including answering questions and addressing concerns.
MEDICARE INSURANCE AGENT
MY PLAN ADOVOCATE
06.2022 - 09.2022
- Facilitate access to medical, dental, vision, pharmaceutical, and general healthcare services
- Explained available policy options based on client's existing coverage
- Manage business portfolio using inbound and outbound leads
- Managed multiple CRM's and research tools simultaneously through effective organization and multitasking
- Facilitated client assistance for claims and appeals as needed
LICENSED INSURANCE AGENT
AMERICAN INCOME LIFE
02.2022 - 06.2022
- Dialed over 1000 leads per week scheduled a minimum of 30 appointments a week
- Maintained weekly ALP production within the range of 1500-2500
- Evaluated more than 200 existing policies each week
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
ARMED DRIVER/MESSENGER
LOOMIS
12.2016 - 02.2022
- Delivered cash and coins to banks and customers to facilitate timely financial transactions.
- Manage changing priorities efficiently in high-pressure environments
- Proficient in keeping an open line of communication with customers
- Accurately recorded all information needed for completion of forms and reports in PDA
- Utilized GPS navigation system to plan efficient routes for each delivery destination.
- Followed strict security protocols during transit, including maintaining constant visual contact with the cargo at all times.
- Drove and navigated armored truck and made numerous weekday stops to service banks and customers.
Education
ASSOCIATE OF APPLIED SCIENCE -
COMMONWEALTH INSTITUTE OF FUNERAL SERVICE
05.2014
HIGH SCHOOL DIPLOMA -
JESSE JACKSON ACADEMY
05.2004
Skills
- Scheduling
- Report Generation
- Call Management
- Consultative Sales
- Data Entry
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Gene by Gene
03.2023 - Current
MEDICARE INSURANCE AGENT
MY PLAN ADOVOCATE
06.2022 - 09.2022
LICENSED INSURANCE AGENT
AMERICAN INCOME LIFE
02.2022 - 06.2022
ARMED DRIVER/MESSENGER
LOOMIS
12.2016 - 02.2022
ASSOCIATE OF APPLIED SCIENCE -
COMMONWEALTH INSTITUTE OF FUNERAL SERVICE
HIGH SCHOOL DIPLOMA -
JESSE JACKSON ACADEMY