Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Sincere belief in service leadership and side by side work ethic. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Multi Unit Concept Manager
Caffetteria Modern Cafe/ The Mixx
Leawood, KS/Prairie Village, KS/Kansas City, MO
11.2014 - 09.2023
Overlooked all restaurants in the area to ensure consistency across all concepts.
Coaching and mentoring the staff
Ensuring guest satisfaction
Between myself and the director of operations we were able to grow a marketplace and grow sales over 100% higher than the previous year while lowering labor and food costs.
Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Increased team productivity by streamlining processes and implementing more efficient systems.
Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
I would fill in where needed to ensure all stores were running smoothly
Assistant General Manager
Drunken Fish Power & Light District
04.2012 - 01.2015
I worked with the General Manager to keep up with day to day operations of the restaurant
I was also in charge of developing shift/team leaders
Helping book and recruit business with the hotels surrounding us