Traay Turner
Frisco,TX
Summary
Accomplished retail management leader with over four years of progressive experience in multi-unit operations, including comprehensive P&L responsibility. Demonstrates a strong commitment to modeling organizational values and driving performance to meet and exceed established goals.
Human resources professional prepared to contribute valuable experience in talent acquisition, employee engagement, and compliance. Valued for fostering teamwork and consistently achieving results through adaptability and reliability. Proficient in conflict resolution and strategic planning.
Overview
13
13
years of professional experience
Work History
Multi Unit Store Manager
Tempur-Pedic
Frisco, TX
01.2025 - Current
- Oversaw daily operations across multiple store locations, ensuring compliance with company standards.
- Trained and mentored management teams to enhance leadership skills and improve store performance.
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for increased revenue.
- Developed and executed training programs focused on customer service excellence and team productivity.
- Collaborated with marketing teams to create promotional campaigns that drove foot traffic and sales growth.
- Increased store profitability by implementing strategic marketing initiatives and sales promotions.
- Launched successful in-store events that attracted new customers and increased brand awareness in the community.
Human Resources Specialist
U.S. Army
05.2013 - Current
- Serve as the primary point of contact for soldiers seeking information or assistance with their career progression.
- Work closely with unit commanders, first sergeants, and other leadership to ensure soldiers' careers are advancing as planned and that any issues or discrepancies in their records are promptly addressed.
- Ensure all personnel actions and processes are conducted in line with Army regulations and guidelines.
- Help soldiers identify training and development opportunities, such as professional military education certification programs, and other relevant courses that align with their career goals.
Store Manager
Starbucks
08.2022 - 01.2025
- Successfully managed a team in a fast-paced retail environment, demonstrating flexibility and adaptability.
- Collaborated with cross-functional teams to achieve operational objectives and improve performance metrics.
- Applied analytical skills to integrate complex information for strategic decision-making.
- Led multi-unit operations, managing full P&L responsibilities and achieving performance goals.
- Analyzed financial reports to optimize budget management and inventory control.
- Fostered a customer-centric environment, consistently enhancing customer satisfaction through proactive service.
- Developed and implemented training programs to recruit, train, and develop store managers and partners.
- Represented Starbucks at community events, building connections and enhancing brand presence within the local community.
- Collaborated with cross-functional teams to meet operational objectives and drive sales growth.
Manager
Vision Works
03.2021 - 08.2022
- Successfully managed operations in a fast-paced big-box setting, demonstrating flexibility and adaptability to changing priorities.
- Minimizing turnover by building a proactive succession plan.
- Work to build solid client relationships in the district and with Managers and staff at each assigned location.
- Create, manage, and support recognition programs.
- Communicate policies to your team and act as the primary information source for the team - maintaining compliance, consistency, and taking corrective action when needed.
- Guiding candidates through the hiring and onboarding process through various forms of communications contributing to a positive candidate experience.
- Providing guidance to unionized employees with general human resource questions and complaints while delivering exceptional customer service to all candidates, associates and teammates.
- Demonstrated adaptability by adjusting to changing business priorities.
- Adhering to all rules and regulations of the worker's union to preserve a fair and positive work environment.
- Total Development of human capital through proactive recruitment, selection, and education of employees and customers.
- Managing individual production goals that ultimately drive financial results for both clients and employees, thus resulting in growth and retention.
- Handling all scheduling needs of the human resources department including those related to recruiting, meetings, travel for job candidates, etc.
- Facilitating the resolution of all scheduling and payroll inquiries and concerns.
Store Manager
Spectrum
06.2019 - 02.2021
- Work to build solid client relationships in the district and with Managers and staff at each assigned store.
- Created applicant and talent pipelines by posting job advertisements via job boards, social media, state employment agencies, professional associations and employee referral programs.
- Reviewed resumes, conducted reference checks and conducted initial phone interviews to establish a narrow candidate pool.
- Supervise coaching and role playing to effectively teach winning sales techniques.
- Consistently meeting and exceeding operational standards such as store appearance, inventory and appropriate levels of staffing minimizing losses to the company.
- Provided daily coaching and directions to potential candidates via multiple forums such as one-on-ones, team huddles and department meetings.
- Exercised role playing so that employees/candidates are able to enhance their skills and maximize their potential and success.
- Foster sales growth through increased car counts and revenue.
- Aided development with coaching, training, and objective performance management including the progressive discipline process.
- Maintained strong working relationships with the fellow management team, operations team and peers to create and build a culture of success.
Store Manager
Sprint
10.2016 - 05.2019
- Ensure company selling and customer service standards are upheld consistently across all stores in the district through effective coaching and training of Store.
- Talent Acquisition inclusive of screening potential candidates to determine the possession of minimum qualifications and assess their competencies relevant to the position.
- Ensured potential candidates have a positive experience throughout the interview and recruitment process.
- Inventory Management and POS Configurations.
- Minimizing turnover by building a proactive succession plan.
- Clearly and enthusiastically presenting the job responsibilities, company information and compensation/benefits details to applicants across different divisions and departments.
- Partnered with the District Manager to lead the store team with unparalleled store experience to achieve and improve customer loyalty to strengthen the Sprint Brand.
- Delivered merchandising excellence including but not limited to planogram, inventory reconciliation, pricing and audit preparation.
- Communicate policies to your team and act as the primary information source for the team - maintaining compliance, consistency, and taking corrective action when needed.
- Assisted other sales reps to accomplish sales and team quotas.
- Performed service and repair duties.
- Demonstrated ability to manage multiple tasks in a fast-paced environment while demonstrating flexibility and adaptability.
- Provided world class customer service and support with product expertise using advanced selling proficiency.
- Consistently and correctly uphold and enforce company policies.
- Executed maximum time management and negotiation skills daily.
- Performed daily operations including planning, organizing, implementing and controlling sales and marketing activities.
Education
Business Administration And Management
Arizona State University
Tempe, AZ01-2027
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Onboarding and orientation
- Employee onboarding
- Talent acquisition
- Recruitment
- Exit interviews
- Talent management
- Personnel recruitment
- Time and labor control
Accomplishments
- Supervised team of 20 staff members.
Languages
English
Full Professional
Timeline
Multi Unit Store Manager
Tempur-Pedic
01.2025 - Current
Store Manager
Starbucks
08.2022 - 01.2025
Manager
Vision Works
03.2021 - 08.2022
Store Manager
Spectrum
06.2019 - 02.2021
Store Manager
Sprint
10.2016 - 05.2019
Human Resources Specialist
U.S. Army
05.2013 - Current
Business Administration And Management
Arizona State University