Ryan J Pelkey
Presque Isle,ME
Summary
Dynamic Store Manager with over 5 years of management experience, recognized for a strong ability to resolve complex issues, enhance customer satisfaction, and implement operational improvements. Proven track record of achieving cost savings while boosting profits, demonstrating a keen understanding of financial performance. Known for an organized and strategic management style that fosters team collaboration and drives results. Committed to creating a positive customer experience and cultivating a high-performing team environment.
Overview
12
12
years of professional experience
Work History
Multi Unit Store Manager
Spudnik Equipment
Presque Isle, ME
11.2020 - Current
- Reviewed monthly operations to evaluate budget compliance and identify necessary adjustments for future plans.
- Applied performance data to evaluate operations targets against current business conditions and forecast needs.
- Scheduled and led weekly store meetings for all employees to review sales and new inventory while providing forum for concerns.
- Led 13 employees in fast-paced environment, supporting performance through proactive communication and positive feedback.
- Increased store revenue by tripling performance across 5 years.
- Increased Michigan store revenue twofold over 3 years.
Assistant Maintenance Manager
Falcon Transportation
Presque Isle, ME
01.2019 - 11.2020
- Planned scheduled maintenance outages as part of preventive maintenance program
- Contributed to development, implementation and execution of maintenance programs
- Evaluated final results to determine quality levels and isolate root causes of any identified faults
- Organized ongoing maintenance schedules to boost system performance
Operations Manager
Falcon Truck And Trailer Repair
Presque Isle, ME
05.2016 - 11.2020
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
- Offered hands-on assistance to 50 customers a day, assessing needs and maintaining current knowledge of consumer preferences
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Kept orderly and accurate accounting records by monitoring sales documentation
- Submitted weekly reports to senior management to aid in business decision-making and planning
- Coordinated dispatching of 4 drivers to accomplish daily delivery and pick up requirements.
Sales Associate
Bed Bath & Beyond
Portland, Maine
09.2015 - 05.2016
- Sales experience
- Customer service skills
- Experience working in a team environment
- Maintained organized, presentable merchandise to drive continuous sales
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Met Monthly quota
Work Study Program
University Of Southern Maine
Gorham, ME
08.2014 - 09.2015
- Distributor Organize various amounts of packages at a fast pace
- Very attentive to detail
- Sorted and placed mail into mailboxes with accuracy and efficiency
Education
Bachelor of Arts - Criminal Justice
University Maine Presque Isle
Presque Isle, ME2018
Skills
- Customer service skills
- Sales experience
- Business administration
- Staff management
- Project management
- Operations
- Employee scheduling
- Training and mentoring
- Team leadership and coaching
- Leadership development
- Relationship building and management
Timeline
Multi Unit Store Manager
Spudnik Equipment
11.2020 - Current
Assistant Maintenance Manager
Falcon Transportation
01.2019 - 11.2020
Operations Manager
Falcon Truck And Trailer Repair
05.2016 - 11.2020
Sales Associate
Bed Bath & Beyond
09.2015 - 05.2016
Work Study Program
University Of Southern Maine
08.2014 - 09.2015
Bachelor of Arts - Criminal Justice
University Maine Presque Isle