Alaleh Namjoukhales
Chatham,NJ
Summary
Results-driven Multi-Unit Store Manager known for high productivity and efficient task completion. Specialize in operational management, team leadership, and financial oversight to drive store performance. Excel in communication, problem-solving, and adaptability, utilizing these soft skills to effectively manage teams across multiple locations and ensure consistent customer satisfaction.
Overview
15
15
years of professional experience
Work History
Multi Unit Store Manager
Sandro/Maje
Hackensack, NJ
01.2023 - Current
- Achieved KPI targets and addressed inventory shortages by developing strategic business initiatives.
- Own all areas of the business. From customer experience, stockroom operations and HR policies to payroll, profit protection, health & safety and recruitment.
- Managed employee onboarding processes to ensure smooth transitions into the company.
- Coordinated performance appraisal processes to support employee development initiatives.
- Set clear objectives for each team member and fostered a supportive work environment.
- Assisted with payroll processing by verifying timekeeping records.
- Organized staff events such as team building activities, holiday parties.
- Developed and implemented HR policies and procedures aligned with organizational goals.
Operations Assistant
THE LINDY BOWMAN COMPANY
Baltimore, MD
01.2019 - 12.2023
- Ensuring accuracy, coding and approval of invoices. Review monthly budget and expenses to ensure efficiency and reduce costs.
- Coordinated various projects to ensure timely completion, managing shipments from factory and maintaining production schedules.
- Completes data entry utilizing Excel and QuickBooks. Meets with clients and presents the new collection. Responds to client questions.
- Designed and set up showroom displays to enhance visual presentation and customer engagement.
- Purchased new art for bag and box designs while communicating with factory on delivery timelines, order numbers, and packaging details.
Assistant Sales Department Manager
NEIMAN MARCUS, FINE APPAREL
Short Hills, NJ
01.2015 - 12.2018
- Directed and coordinated all facets of operations including customer service, staff development, merchandise presentation, selling events, sales promotions, inventory control, business reporting, and associates' training.
- Hired, trained, and coached associates. Provided corrective action as required to improve performance. Organized and oversaw sales events.
- Collaborated with department manager to coordinate and deliver accurate business reporting and planning to secure positive results. Motivated team members by encouraging goal development. Followed up with progress and coached team to drive results.
- Performed business reporting including weekly sales updates of each vendor and reported results to the store director. Facilitated presentations for department meetings and store meetings.
- Managed inventory control, executing yearly inventory process from preparation through results analysis.
Assistant Store Manager
JUICY COUTURE
Elizabeth, NJ
01.2012 - 12.2014
- Planned and facilitated training and coaching activities for the team on selling techniques, delegating responsibilities and setting daily and weekly goals to enhance product management and customer service.
- Organized weekly schedules and work assignments for associates, ensuring adequate coverage during peak hours while adhering to budgetary guidelines.
- Provided guidance for store operations and cash reconciliation. Ensured store operated according to mall hours and corporate guidelines. Addressed issues with register as required.
Selling and Service Coordinator
SAKS OFF FIFTH
Elizabeth, NJ
01.2011 - 12.2012
- Ensured the delivery of excellent customer service and experience by maintaining a friendly environment and ensuring customer needs were met. Responded to questions and assisted staff with difficult customers.
- Contributed to increased sales and achievement of store target goals by collaborating with team to foster goal development and accountability.
- Prepared and presented reports on sales to corporate management utilizing PowerPoint and Excel.
- Observed strict compliance with all store policies and procedures including return policy, presentation, shipping/receiving, and case transfers.
Education
Bachelor of Science - Accounting
St. Peter's College
Jersey City, NJJersey City, NJ
Skills
- Retail Management
- Operations Management
- Inventory Management
- Visual Merchandising
- KPI Business Reporting
- Staff Management
- Staff Training/Onboarding
- Staff development
- Project coordination
- Customer Service
- Problem solving
- Conflict resolution
Timeline
Multi Unit Store Manager
Sandro/Maje
01.2023 - Current
Operations Assistant
THE LINDY BOWMAN COMPANY
01.2019 - 12.2023
Assistant Sales Department Manager
NEIMAN MARCUS, FINE APPAREL
01.2015 - 12.2018
Assistant Store Manager
JUICY COUTURE
01.2012 - 12.2014
Selling and Service Coordinator
SAKS OFF FIFTH
01.2011 - 12.2012
Bachelor of Science - Accounting
St. Peter's College