Maria Quintana
Los Angeles,CA
Summary
Bilingual and detail-oriented multi-unit retail/ops manager with over a decade of experience in the telecommunications field. Proven expertise in inventory management, customer service, sales, and sales training/coaching. Demonstrated ability to excel in various roles, starting from a part-time representative to effectively managing multiple stores simultaneously. Proficient in Microsoft Office and adept at navigating most POS systems.
Overview
14
14
years of professional experience
Work History
Multi-Unit Store Manager
Talk4less Cricket Wireless Authorized Retailer
11.2023 - 07.2024
- Conduct monthly/weekly inventory counts, attend to weekly manager meetings to discuss stores performance
- Responsible for driving sales, making connections with shops, hiring and coaching reps, and managing bank deposits.
Customer Service Representative
GLOBAL PARATRANSIT INC.
07.2022 - 12.2022
- Assist callers in scheduling rides, provide accurate ETAs, cancel rides, and cater to riders' specific needs, ensuring excellent customer service.
Retail Assistant Manager
T-Mobile Ritmo Latino Wireless
06.2017 - 12.2020
- Conduct weekly inventory counts, drive sales, hire and coach reps, and handle troubleshooting and transactions to support sales efforts.
Customer Service Representative
Calox Inc
01.2016 - 12.2016
- Acted as a liaison for Veterans, fulfilling medical equipment orders, scheduling appointments, and handling oxygen orders.
Inventory Specialist
Metropcs
10.2010 - 06.2015
- Conduct monthly inventory counts, receive exchange devices, check defective devices, and ensure audit readiness.
Education
Certification - Paralegal Studies
ICDC College
Huntington Park, CA08.2010
GED -
Long Beach adult School
Long Beach, CA12.2009
Skills
- Store Management
- Sales Training
- Inventory Management
- Cash Management
- Sales
- Internal audits
- Bilingual
- Telecommunication
- Technical support
- Multi-line phone systems
- Retail Management
- Merchandising
- Management
- Auditing
- Recruiting
- Hiring
- Sales Lead Generator
Awards
- Q1 Activations by percentage, 04/01/24, Obtained award for most Activations by percentage for the first Quarter of 2024.
- 5 for 5, 07/01/24, Consistently remained in the top 3 out of 10 stores for 5 consecutive months.
Timeline
Multi-Unit Store Manager
Talk4less Cricket Wireless Authorized Retailer
11.2023 - 07.2024
Customer Service Representative
GLOBAL PARATRANSIT INC.
07.2022 - 12.2022
Retail Assistant Manager
T-Mobile Ritmo Latino Wireless
06.2017 - 12.2020
Customer Service Representative
Calox Inc
01.2016 - 12.2016
Inventory Specialist
Metropcs
10.2010 - 06.2015
GED -
Long Beach adult School
Certification - Paralegal Studies
ICDC College
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