Keenan Britton
New Orleans,LA
Summary
Dedicated Wheelchair Agent at Concord Shore Services, adept in wheelchair navigation and disability awareness. Enhanced check-in efficiency for special needs passengers, significantly reducing wait times. Trained new staff in safety practices and customer service excellence, fostering teamwork and professionalism in high-demand situations. Committed to providing compassionate support and ensuring a seamless travel experience.
Overview
6
6
years of professional experience
Work History
Wheelchair Agent
Concord Shore Services
New Orleans, LA
12.2018 - 05.2025
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
- Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
- Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
Education
None - Hospitality
Delgado Community College
New Orleans, LASkills
- Disability awareness
- Wheelchair navigation
- Safety awareness
- Professionalism and courtesy
Accomplishments
Received an award for best wheelchair assistant
Timeline
Wheelchair Agent
Concord Shore Services
12.2018 - 05.2025
None - Hospitality
Delgado Community College