Keenan Dillard
Chicago,IL
Summary
Goal-oriented sales operations expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on a challenging position with the opportunity to make a lasting impact on company and customer success.
Overview
10
10
years of professional experience
Work History
Marketing Manager
AbbVie
09.2022 - Current
- Creates brand messaging, collateral materials, customer events, and promotion strategies for #1 prescribed product in its space.
- Develops and implements HCP marketing strategies to use for launches, rebranding campaigns and promotions that have driven product to nearly 50% market share.
- Manages workflow between staff, coordinating documents, planning, and creative material distribution.
- Coordinates with design and media teams to develop high-quality creative assets.
Field Planning and Analytics Manager
AbbVie
10.2020 - 09.2022
- Managed people and processes across five pharmaceutical franchises and multiple functional areas including tools, incentive compensation, sales, analytics, business technology, compliance, medical, legal, and regulatory
- Developed sales call plans and territory alignments for over 500 pharmaceutical sales representatives nationwide.; analyzed data to provide actionable insights to sales leadership through use of Veeva, Salesforce, SQL, SAS, Excel
- Promoted from Associate Manager to Manager during this period
Specialty Sales Representative
AbbVie
02.2018 - 05.2018
- Contacted customers and prospects to generate new business to achieve company growth goals for Skyrizi launch, achieving 340% quota attainment
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings for Skyrizi and Humira.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand and meet customer needs.
Operations Officer
US Army
12.2016 - 02.2018
- Led five-person team overseeing initial Army entry and training for 800 personnel annually, leading to over 90% student graduation rate and follow-on service as Army officers
- Planned, resourced, and executed 14 multi-day military exercises resulting in qualification of 800+ students with zero safety incidents
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Battalion Training Officer
US Army
10.2015 - 12.2016
- Served as Chief Training Officer for 600 personnel; primary advisor to Chief Operations Officer for training resourcing, scheduling, and reporting across multiple systems
- Planned, resourced, and coordinated over 50 training events both stateside and abroad; developed standardized process to ensure 100% organizational readiness for deployment worldwide in support of U.S. missions
- Acted as training subject matter expert and provided extensive technical support to different departments.
Sapper Platoon Leader
US Army
10.2014 - 10.2015
- Trained, supervised and organized 26 soldiers stateside and deployed overseas in support of NATO operations.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Managed over $6 million worth of equipment during garrison and deployment operations.
Assistant Battalion Supply Officer
US Army
05.2013 - 10.2014
- Supported 565 personnel and managed $142M worth of property as well as managed allocation of $1.2M annual budget
- Managed logistical reports, forecasts, lateral transfer directives and financial liability investigation of property loss
- Distributed supplies needed for transcontinental rail movement of $200M worth of equipment; managed distribution of barricade materials for team of 3,000
Education
MBA -
University of North Dakota
Grand Forks, ND2021
Bachelor of Science - Environmental Science and Geospatial Information Science
United States Military Academy
West Point, NY05.2013
Skills
- Sales Operations
- Marketing and Advertising
- Consumer Segmentation
- Account and Territory Management
- Business Analytics
- Salesforce Optimization
- Program Monitoring
- Customer Relationship Management
- Problem Resolution
- Marketing Initiatives
- Sales Strategy Development
Timeline
Marketing Manager
AbbVie
09.2022 - Current
Field Planning and Analytics Manager
AbbVie
10.2020 - 09.2022
Specialty Sales Representative
AbbVie
02.2018 - 05.2018
Operations Officer
US Army
12.2016 - 02.2018
Battalion Training Officer
US Army
10.2015 - 12.2016
Sapper Platoon Leader
US Army
10.2014 - 10.2015
Assistant Battalion Supply Officer
US Army
05.2013 - 10.2014
MBA -
University of North Dakota
Bachelor of Science - Environmental Science and Geospatial Information Science
United States Military Academy
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