Keenan Lammy

Brooklyn,United States

Overview

years of professional experience

Certification

Work History

Customer Field Representative

Consolidated Edison Inc

Brooklyn, NY

08.2024 - Current

TNT Trained
Recipient of Excellence Award by VP & General Manager also Employee Spotlight Award given by Supervisor & Manager.
Conducted on-site assessments to identify customer needs and service requirements.
Resolved customer inquiries and issues through effective communication and problem-solving skills.
Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
Provided training and support to new team members, ensuring adherence to company policies and procedures.

Transportation Security Officer

Department of Homeland Security

01.2022 - 01.2023

Located and seized unauthorized items through searches and physical pat-downs.
Handled wide-ranging situations by applying risk-based security screening protocols.
Served general public with directions, public information and strong security management.
Implemented security screening procedures in accordance with organizational objectives and directives.
Identified dangerous objects with use of screening equipment and technology.
Directed passengers through basic and advanced security screenings with good communication and customer service abilities.
Responded to breaches of security and emergency situations.
Maintained focus and delivered exceptional security support by compartmentalizing distraction and outside pressures.
Operated x-ray equipment to check for potential threats and prohibited items.
Verified passenger safety with personal pat-downs and extended screenings.

Community Associate/Event Staff

NYC Parks & Recreation

01.2015 - 01.2015

Supervised, trained and motivated volunteers, group leaders, summer interns and other agency and parks staff involved in census events.
Maximize day to day operations with NYC Parks, street tree census of 2015, with attention to detail and effective communication.
Coordinate and execute operational aspects of the Census including but not limited to; organizing and leading events with volunteer groups, recruit, train and deploy volunteers; manage and maintain data collection equipment, meet project milestone to ensure timely completion of the street tree census and provide proper levels of support to volunteer groups.

Education

Business Administration In Applied Science -

Queens Borough Community College

05.2026

Marketing Management & Sales - undefined

New York City College Of Technology

Brooklyn, NY

12.2014

High school Regents diploma - undefined

Freedom Academy High School

Brooklyn, NY, United States

01.2012

Skills

Proficient with Microsoft Office : Word , Excel, PowerPoint Presentation
Object identification
Screening process management
Explosive residue monitoring
Customer relations
High School Diploma
Detailed Experience in Mac Software, Teamwork
Security risk assessment

Threat mitigation
Individual screening
Surveillance
Passenger relations
Protocol implementation
Baggage searching
X-ray equipment operation
Security Camera Monitoring