KAYLA RODRIGUEZ
Port Chester,NY
Overview
5
5
years of professional experience
Work History
Customer Field Representative
Con Edison
01.2025 - Current
- Interacted directly with customers in the field to resolve service concerns and implement effective solutions
- Respond to service requests, inquiries, and complaints in a professional manner
- Conducted site visits to address service-related issues, including billing and account inquiries
- Collaborate with internal teams to resolve customer issues efficiently
- Provided clear communication and guidance to customers about services and processes, enhancing their understanding
- Maintain accurate records of customer interactions and field activities
- Ensure compliance with company policies, safety procedures, and regulations
Cashier
Lester's
Port Chester, NY
01.2023 - 01.2024
- Process transactions and handle various payment methods accurately
- Recommended products and assisted customers in making informed purchases
- Maintain organized and clean checkout and sales areas
- Processed returns, exchanges, and layaway transactions efficiently
- Addressed customer concerns and supported smooth store operations
- Work collaboratively with team members to meet sales goals
Dog Walker
Westchester, NY
01.2021 - 01.2022
- Ensured dogs' safety and well-being during walks by monitoring behavior and surroundings
- Maintained cleanliness and adhered to proper procedures to promote healthy outings
- Communicated regularly with pet owners regarding updates or concerns
- Planned safe, efficient walking routes to maximize enjoyment and exercise for dogs
Dog Sitter
Westchester, NY
01.2021 - 01.2022
- Provided daily care including feeding, exercise, and grooming
- Administered medication when needed
- Maintained cleanliness and respected clients’ homes
- Communicated pet status to owners daily
Education
Westchester Community College -
Westchester Community College
04-2026
Port Chester High School -
Port Chester High School
01-2024
Skills
- Strong communication and interpersonal skills
- Excellent organizational abilities
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in Outlook
- Customer service and problem-solving skills
- Ability to stand/walk for long periods
- Ability to lift 25 lbs
- Flexible schedule
- Valid driver’s license
References
- Andre Simmons, Customer Project Manager, Con Edison, 347-490-6109
- Amanda Narvaez, Customer Project Manager, Con Edison, 646-265-7144
- Katherine Carillo, District Manager, Con Edison, 646-271-3701
Timeline
Customer Field Representative
Con Edison
01.2025 - Current
Cashier
Lester's
01.2023 - 01.2024
Dog Walker
01.2021 - 01.2022
Dog Sitter
01.2021 - 01.2022
Westchester Community College -
Westchester Community College
Port Chester High School -
Port Chester High School