Christian Guerrero
Hackensack,NJ
Summary
Experienced Customer Service Representative with a proven track record in customer engagement and team leadership across diverse industries. Expertise in fraud detection and account security, enhancing trust and operational integrity. Seeking to leverage skills in brand management and sales techniques to drive customer satisfaction and business growth.
Overview
3
3
years of professional experience
Work History
CUSTOMER FIELD REPRESENTATIVE
Consolidated Edison
VALHALLA, UNITED STATES
01.2025 - 05.2025
- Read and recorded meter data, ensuring accurate billing and enhancing customer trust.
- Used handheld devices for efficient data collection, improving accuracy and speed.
- Resolved billing disputes promptly, maintaining high levels of customer satisfaction.
- Negotiated payment plans, aiding financial recovery and reducing escalation risks.
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Fanatics Betting and Gaming
JERSEY CITY, UNITED STATES
06.2024 - 01.2025
- Managed customer queries, boosting satisfaction through prompt resolution and clear communication.
- Led fraud prevention initiatives, enhancing security and compliance, building trust.
- Verified accounts meticulously, reinforcing security and customer confidence.
- Resolved payment issues with internal teams, improving transaction efficiency.
- Trained junior staff, fostering a skilled team committed to high service standards.
ASSISTANT SALES MANAGER
Oakley
PARAMUS, UNITED STATES
08.2023 - 02.2024
- Led sales team to surpass targets, boosting performance and morale through effective leadership.
- Developed training for new hires, cutting onboarding time by 30% and enhancing product knowledge.
- Analyzed market trends to guide product selection, increasing promotional foot traffic.
- Partnered with marketing to launch campaigns, improving brand visibility and driving sales growth.
RIFLEMAN
United States Marine Corps
Camp Lejeune, North Carolina
06.2022 - 08.2023
- Led patrols ensuring security, enhancing mission success.
- Mentored peers in tactics, boosting squad effectiveness.
- Managed $25,000+ gear, ensuring operational readiness.
- Executed pre-combat checks, improving team coordination.
- Recognized for discipline and teamwork, driving squad cohesion.
- Executed tactical maneuvers during training exercises, enhancing team efficiency and operational readiness.
Education
BS - MARKETING
William Paterson University of New Jersey
Wayne, New Jersey05.2028
Skills
- Customer Support (Experienced)
- Fraud Detection (Skillful)
- Account Security (Skillful)
- Team Leadership (Expert)
- Training Development (Expert)
- Sales Techniques (Skillful)
- Market Analysis
- Product Knowledge
- Customer Engagement (Expert)
- Brand Management
- Operational Excellence (Expert)
- Communication (Expert)
Timeline
CUSTOMER FIELD REPRESENTATIVE
Consolidated Edison
01.2025 - 05.2025
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Fanatics Betting and Gaming
06.2024 - 01.2025
ASSISTANT SALES MANAGER
Oakley
08.2023 - 02.2024
RIFLEMAN
United States Marine Corps
06.2022 - 08.2023
BS - MARKETING
William Paterson University of New Jersey