CHRISTIAN GUERRERO
Hackensack
Summary
Experienced Customer Service Representative with a strong background in customer engagement, team leadership, and fraud prevention. Adept at enhancing customer satisfaction, managing operations, and supporting brand growth through effective sales techniques and training development.
Overview
6
6
years of professional experience
Work History
Customer Field Representative
Consolidated Edison
Valhalla
01.2025 - 05.2025
- Read and recorded meter data, ensuring accurate billing and enhancing customer trust.
- Used handheld devices for efficient data collection, improving accuracy and speed.
- Resolved billing disputes promptly, maintaining high levels of customer satisfaction.
- Negotiated payment plans, aiding financial recovery and reducing escalation risks.
Senior Customer Service Representative
Fanatics Betting and Gaming
Jersey City
06.2024 - 01.2025
- Managed customer queries, boosting satisfaction through prompt resolution and communication.
- Led fraud prevention initiatives, enhancing security and compliance.
- Verified accounts and resolved payment issues, improving transaction efficiency.
- Trained junior staff, fostering a skilled and high-performing team.
Assistant Sales Manager
Oakley
Paramus
08.2023 - 02.2024
- Led sales team to exceed targets through strategic coaching and motivation.
- Developed onboarding programs, cutting training time by 30%.
- Analyzed market trends to influence inventory decisions and campaigns.
- Collaborated with marketing for promotions that boosted store traffic and revenue.
Rifleman
United States Marine Corps
Camp Lejeune
06.2022 - 08.2023
- Led security patrols and tactical operations, ensuring mission readiness.
- Managed over $25,000 in gear and conducted operational checks.
- Mentored peers and conducted training to improve unit effectiveness.
Customer Sales Lead
Urban Air Trampoline and Adventure Park
South Hackensack
09.2019 - 06.2022
- Oversaw front desk operations and ensured excellent customer experiences.
- Coordinated party planning logistics and bookings.
- Resolved customer issues quickly to encourage repeat business.
- Trained new hires in service standards and safety procedures.
- Promoted upsells and memberships, increasing revenue.
Education
BS - Marketing
William Paterson University of New Jersey
05.2028
Skills
- Customer Support
- Fraud Detection
- Account Security
- Team Leadership
- Training Development
- Sales Techniques
- Market Analysis
- Product Knowledge
- Customer Engagement
- Brand Management
- Operational Excellence
- Communication
Timeline
Customer Field Representative
Consolidated Edison
01.2025 - 05.2025
Senior Customer Service Representative
Fanatics Betting and Gaming
06.2024 - 01.2025
Assistant Sales Manager
Oakley
08.2023 - 02.2024
Rifleman
United States Marine Corps
06.2022 - 08.2023
Customer Sales Lead
Urban Air Trampoline and Adventure Park
09.2019 - 06.2022
BS - Marketing
William Paterson University of New Jersey