Keenan Madison Jr.
Santa Clarita,CA
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure a full time entry level position with a company that offers professional challenges to enhance growth.
Overview
5
5
years of professional experience
Work History
Lead Retail Associate
MGM Resort International
12.2022 - 07.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Hertz Car Rentals
Hertz
02.2022 - 11.2022
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Metro Bus Operator
Metropolitan Transportation Authority
12.2018 - 12.2021
- Maintained full understanding of local roads and traffic patterns.
- Accepted and processed fares.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
Education
High School Diploma -
Saint Bernards High School
Marina Del Rey, CA06.2008
Skills
- Personal Service
- Active Listening Skills
- Selling Techniques
- Computer Proficiency and Microsoft Office
- Customer Support
- People Skills
- Returns and Exchanges
- Retail Transactions
- Engaging with Diverse Customers
- Cash Register Operations
- Customer Satisfaction
- Sales Strategies
- Strong Communication and Interpersonal Skills
Timeline
Lead Retail Associate
MGM Resort International
12.2022 - 07.2023
Hertz Car Rentals
Hertz
02.2022 - 11.2022
Metro Bus Operator
Metropolitan Transportation Authority
12.2018 - 12.2021
High School Diploma -
Saint Bernards High School
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