Emery Crawford
Hampton,VA
Summary
Dynamic and adaptable professional with a strong background as a former military dependent, offering exceptional organizational skills and a proven ability to excel in fast-paced environments. Eager to contribute to a new team following the closure of the current store, leveraging four years of experience in high-demand settings. Recognized for an enthusiastic approach and a commitment to teamwork, poised to make a positive impact in any role. Authorized to work in the U.S. for any employer, ensuring flexibility and readiness for new opportunities.
Overview
10
10
years of professional experience
Work History
Lead Retail Associate
Converse
Williamsburg, VA
07.2024 - Current
- Became Fulltime Lead Retail Associate
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Analyzed sales data to identify trends and recommend adjustments to inventory management practices.
- Efficiently processed transactions using point-of-sale systems, ensuring accuracy and timeliness in all transactions.
- Assisted in loss prevention efforts by adhering to company policies and monitoring store activity.
- Supervised daily retail operations, ensuring efficient workflow and adherence to company policies.
- Trained new associates on product knowledge, customer service standards, and operational procedures.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies and optimize availability.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed promotional displays and merchandising strategies to enhance customer engagement and drive sales.
Retail Associate
Converse
Williamsburg, VA
11.2022 - 07.2024
- Part-time position, promoted to fulltime Lead role in July 2024.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Material Handler
IGT, International Gaming Technology
Richmond, Va
04.2018 - 09.2020
- Verified 20,000 orders for accuracy as with other team members.
- Back-up to Distribution Supervisor.
- Processed packages on automated shipping system.
- Processed end of day courier shipment manifests.
- Operated various equipment/machines including pallet jack as needed.
- Monitors stock levels for inventory items.
- Worked effectively in fast-paced environments
- Assisted with day-to-day operations, working efficiently and productively with all team members
Material Handler
FedEx
Richmond, VA
02.2017 - 02.2018
- Operates mechanized ramp equipment.
- Properly handles as many as up to 500 packages covered by regulatory requirements, such as handling live animals.
- Ensures all packages which cannot be sorted are staged as required in operating plan, as needed.
- Ensures safe, efficient buildup and breakdown of pallets.
- Ensures broken down freight is properly stored, staged and protected from elements at all times.
- Separates packages by service type and destination, in accordance with established procedures.
- Reviews size and weight of packages to ensure conformance with service requested.
- Scans packages according to prescribed phasar/cosmos procedures.
Material Handler
FedEx
Norfolk, VA
06.2016 - 08.2017
- Operates mechanized ramp equipment.
- Meets aircraft and transports 100's of packages and freight to sort and heavyweight areas.
- Assists in ensuring aircraft, vehicles and containers are loaded/unloaded safely.
- Properly handles containers covered by regulatory requirements, such as handling live animals.
- Ensures all packages which cannot be sorted are staged as required in operating plan, as needed.
- Ensures safe, efficient buildup and breakdown of pallets.
- Ensures broken down freight is properly stored, staged and protected from elements at all times.
- Separates packages by service type and destination, in accordance with established procedures.
- Reviews size and weight of packages to ensure conformance with service requested.
- Scans packages according to prescribed phasar/cosmos procedures.
- Transported inventory items to appropriate locations
Education
Some College (No Degree) - Sports Medicine
Norfolk State University
Norfolk, VASome College (No Degree) - Sports Medicine
Chowan University
Murfreesboro, NCSkills
- Decision Making
- Problem Solving
- Work Order Following
- Inventory Tracking
- Relationship Building
- Attention to Detail
- Data Entry
- Customer Service
Accomplishments
- Received multiple recognitions and extra incentive pay for consistently maintaining a low error at IGT
- Received several bonuses for store reaching preset goals.
Timeline
Lead Retail Associate
Converse
07.2024 - Current
Retail Associate
Converse
11.2022 - 07.2024
Office Material Handler
IGT, International Gaming Technology
04.2018 - 09.2020
Material Handler
FedEx
02.2017 - 02.2018
Material Handler
FedEx
06.2016 - 08.2017
Some College (No Degree) - Sports Medicine
Norfolk State University
Some College (No Degree) - Sports Medicine
Chowan University