Lisbeth Hernandez
Garden Grove,California
Summary
Reliable Leader demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Driven Social Media Marketing Intern with experience in creating engaging content, optimizing marketing strategies, and leveraging platforms for brand visibility. Strengths include creativity, analytical thinking, and strong communication skills.
Overview
6
6
years of professional experience
Work History
Lead Retail Sales Associate
Old Navy, Gap
Orange
11.2018 - 07.2021
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
Supply Chain Associate
Disneyland Resort
11.2021 - Current
- Upheld company's high standards for business via leading by example and encouraging cast members to adhere to corporate policies and resolve any issues that may arise.
- Employed active listening abilities, interpersonal skills and policy knowledge to remedy conflicts and maintain a positive and inclusive environment with cast members and guests
- Built relationships with cast members to set challenging yet attainable goals to encourage continuous cast member development
- implemented and enforced policies and procedures by coordinating with company leaders, coaching cast members and recognizing and holding the cast accountable for delivering excellence in safety, courtesy, show, inclusion and efficiency
- Participated in departmental meetings and communicated relevant information to Cast Members and allowed us to make daily decisions that benefit both our cast and our guests
Social Media Marketing Intern
Liquor Store
09.2023 - Current
- Developed content for social media campaigns targeting various audiences.
- Researched and identified target audience preferences, trends, and behaviors.
- Analyzed user engagement with posts on multiple platforms to assess effectiveness of campaigns.
- Managed customer service inquiries through social media platforms in a timely manner.
Education
Communications
University of Arizona
Tucson, AZHigh School Diploma -
Santiago High School
Garden Grove, CA06.2020
Skills
- Public relations
- Customer Service
- Problem-Solving
- Self-Driven and Motivated
- Team Collaboration
- Strong Work Ethics
- Attention to Detail
- Interpersonal Communication
- Effective Organization
- Decision Making
- Coaching and Mentoring
- Training and Development
- Team Leadership
- Issue and Conflict Resolution
- Calm Under Pressure
- Computer Skills
- MS Office
- Social Media Marketing
Education and Training
Garden Grove, CA,Tucson, AZ
Languages
Spanish
Native or Bilingual
Timeline
Social Media Marketing Intern
Liquor Store
09.2023 - Current
Supply Chain Associate
Disneyland Resort
11.2021 - Current
Lead Retail Sales Associate
Old Navy, Gap
11.2018 - 07.2021
High School Diploma -
Santiago High School
Communications
University of Arizona