Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louciana Bradbury

Nobleboro,ME

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Damariscotta Hardware
Damariscotta, ME
06.2023 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Used product knowledge to suggest items to match client needs.
  • Created price tags and merchandise signs for new items.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Volunteer Firefighter

Nobleboro Fire and Rescue
Nobleboro, ME
11.2020 - Current
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Checked hoses and breathing masks after fire calls to determine proper functionality.
  • Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
  • Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
  • Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
  • Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
  • Patrolled previously burned areas after fire containment to locate and eliminate dangerous hot spots.
  • Established and managed water supplies to support suppression activities.
  • Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.

Customer Service Representative

L.L Bean
Freeport, ME
10.2022 - 01.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.

Personal Support Specialist/Caregiver

Friends In Home Care
Yarmouth, ME
02.2021 - 05.2022
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Trained new staff on facility policies, procedures and electronic medical record management systems.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Laundered clothing and bedding to prevent infection.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Supported bathing, dressing and personal care needs.
  • Reported concerns to nurse supervisor to promote optimal care.

Dietary Aide

Lincoln Health
Damariscotta, ME
08.2020 - 12.2021
  • Served specific meals to patients with special dietary needs
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Set tables before patients arrived to maintain meal plan productivity
  • Served food and beverage items to residents, meeting therapeutic diets
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Stocked food and other supplies for main kitchen and units.
  • Followed dietary procedures in accordance with established policies.

Education

High School Diploma -

Maine Arts Academy
Sidney, ME
06.2020

Some College (No Degree) - Liberal Studies

Southern Maine Community College
South Portland, ME

Skills

  • HIPAA Compliance
  • Respectful and Compassionate
  • Client Documentation
  • Mobility Assistance
  • PPE Usage
  • Dependable and Responsible
  • Client Transportation
  • Housekeeping
  • Heavy Lifting
  • Relationship Building
  • Flexible Schedule
  • Verbal and Written Communication
  • Incident Reporting
  • First Aid and Safety
  • Problem Identification
  • Critical Thinking
  • Care Planning
  • Clear Communication
  • Supportive Personality
  • Personal Service
  • Social Perceptiveness
  • Bedside Care
  • Household Cleaning
  • Ability to Lift
  • First Aid Certification
  • Physical Stamina
  • Decision Making
  • Ability to Lift Clients
  • Personal Hygiene Assistance
  • Caring Companionship

Timeline

Retail Sales Associate

Damariscotta Hardware
06.2023 - Current

Customer Service Representative

L.L Bean
10.2022 - 01.2023

Personal Support Specialist/Caregiver

Friends In Home Care
02.2021 - 05.2022

Volunteer Firefighter

Nobleboro Fire and Rescue
11.2020 - Current

Dietary Aide

Lincoln Health
08.2020 - 12.2021

High School Diploma -

Maine Arts Academy

Some College (No Degree) - Liberal Studies

Southern Maine Community College

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Louciana Bradbury