Jocelyn Esquivel
Irving
Summary
Highly professional, responsible, and skilled worker in retail, fast food, childcare, and healthcare. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Ability to multitask and organize in any environment with attention to detail. Highly driven to succeed and move upward in any task or job.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Retail Sales Associate
Globe Life Field
Arlington
02.2023 - 06.2023
- Maintained a clean and organized sales environment for optimal customer experience.
- Assisted customers with product selection and inquiries at Globe Life Field.
- Collaborated with team members to restock merchandise throughout the shift.
- Engaged with guests to promote special events and merchandise offerings.
- Handled returns and exchanges following company policy at Globe Life Field.
- Ensured product displays were visually appealing and up to date.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Operated point-of-sale systems to process transactions efficiently.
Retail Sales Associate Cashier
Spirit Halloween Super Store
Irving
09.2022 - 11.2022
- Assisted customers with product selection and provided recommendations.
- Processed transactions accurately using the point-of-sale system.
- Maintained organized merchandise displays and ensured stock availability.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Participated in seasonal inventory management and restocking efforts.
- Supported cashier operations during peak shopping periods with efficiency.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Organized merchandise in the store for easy access by customers.
- Enforced dressing room rules to prevent vandalism and theft.
Carhop Shift Leader
Sonic Drive-in Restaurant
Irving
01.2022 - 09.2022
- Delivered food and beverages to customers in a timely manner.
- Operated point-of-sale system for accurate order processing.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Followed safety protocols for food handling and customer interactions.
- Managed inventory of supplies and alerted management of shortages.
- Delivered food orders to customers in a timely manner with a friendly attitude.
- Verified orders and bagged items for easy transport.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Prepared drinks, condiments, and food items according to restaurant standards.
- Operated cash register accurately and efficiently to process customer payments.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Dental Front Office Receptionist
Sterling Dental
Irving
01.2021 - 11.2021
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments using dental office management software.
- Coordinated patient records and insurance information effectively.
- Handled incoming calls and addressed patient inquiries promptly.
- Processed payments and maintained accurate financial transactions.
- Ensured a clean and welcoming reception area for patients.
- Assisted with patient check-in and check-out procedures smoothly.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Collected payments from patients for services rendered.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Ensured HIPAA compliance while handling confidential patient information.
- Resolved billing issues with insurance companies in a timely manner.
- Created charts for new patients prior to their appointment date.
- Educated patients about post-operative and at-home care for optimal outcomes
Education
Nimitz High School
Irving, TXSkills
- Point-of-sale operation
- Inventory management
- Customer relationship management
- Appointment scheduling
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Customer service
- Safety compliance
- Product knowledge
- Data entry
- HIPAA compliance
- Insurance verification
- Patient scheduling
Languages
Spanish
Professional
Accomplishments
- High school diploma
- National Honor Society
Affiliations
- Nimitz High School Vikas Dance team Lieutenant 2017-2020
- Nimitz Kings Dance Team co-captain 2017-2020
- Winner of Best Hip-hop dancer 2017
- National Honor Society
Timeline
Retail Sales Associate
Globe Life Field
02.2023 - 06.2023
Retail Sales Associate Cashier
Spirit Halloween Super Store
09.2022 - 11.2022
Carhop Shift Leader
Sonic Drive-in Restaurant
01.2022 - 09.2022
Dental Front Office Receptionist
Sterling Dental
01.2021 - 11.2021
Nimitz High School