Keenan Troxler
Bowie,United States
Summary
Experienced customer success manager with over a decade of extensive experience in the food retail industry. Possess in-depth knowledge of procuring products and supplies to meet and exceed business needs. Established client satisfaction by building a professional relationship with multiple shareholders within the organization as well as a wide array of vendors. Spearheaded multiple project management roles within the company that has been able to provide food and supplies for impoverished families in the community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Retail Manager
Wegmans
Gambrills, MD
08.2013 - Current
- Exceeded sales forecast by $88,000 in 2021 through sales forecasting and shrink reduction.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruit and train team of 20+ employees in product knowledge, conflict resolution, and meeting operation standards.
- Decreased inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
- Plan and implement seasonal forecasts to meet organization's sales goals.
- Managed projects from procurement to commission.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Student Intern
United States Secret Service
Washington, DC
08.2011 - 05.2012
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Performed administrative duties and staff support tasks.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Identify counterfeit bills and place specific marks on bills and properly document bill's origin and file properly. Once note has been classified, bills are to be entered into Secret Service tracking system
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Adelphi, MD05.2020
Skills
- Policy Development and Enforcement
- Program Optimization
- Focus and Follow-Through
- Financial Statement Review
- Agile Project Management
- Sales Tracking
- Sales Promotion
- Business Leadership
- POS Systems
- Sales Growth
- Motivational Leadership
Certification
- Coursera Project Management Certification, Google - March 2022
Timeline
Food Retail Manager
Wegmans
08.2013 - Current
Student Intern
United States Secret Service
08.2011 - 05.2012
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
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