Keenan White
Newark,DE
Summary
I love to help other my ability to provide compassionate and empathetic care is a skill I'm very grateful to have. My dynamic customer service professional with a proven track record at Golo, excelling in problem-solving and fostering loyalty through empathetic resolutions. Skilled in managing high-stress situations, I maintain a positive attitude while ensuring customer satisfaction. My goal-oriented mindset drives me to enhance operational efficiency and deliver exceptional service.
Overview
10
10
years of professional experience
Work History
Agent For HCSR
JEVS FMS
07.2020 - Current
- Maintained accurate records of client communications, transactions, help client with transportation.
- Also, help client with their medication taking it on time picking it up
- Help with daily shopping, cleaning up around their house, cooking, and organizing so they are ready for week or next day etc..
Customer Service Representative
Golo
07.2022 - 02.2025
- Handled escalation efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled refunding customers on timely manner, while maintaining orders that was shipped to the wrong address making sure customer got they order and reshipping and sending emails to make sure it was delivered correctly.
- Also, helped on the cold/freezer side I helped pack the food so it can be shipped out in a timely manner.
- I started out packaging the supplement that we was selling and was able to grow within the company unfortunately I was laid off in February of 2025.
Stocker
Boscov's
09.2019 - 07.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Retail Sales Associate
Finish Line
04.2018 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Crew Member
McDonald's Restaurant
08.2015 - 05.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Christiana Highschool
190 Salem Church RD. Newark, DE 1971306-2017
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Goal-oriented mindset
- Flexible schedule
Accomplishments
- I've ran in a marathon to help raise money for families in need of food
- I donate food for food bank drives
- Since 2022 I've been helping schools with adopt a child they make a Christmas wish list and I help by getting the items so on Christmas Day they have things to open and feel the love everyone else feels on a special holiday like that.
- I'm also a barber so I partner with a school and give out free haircuts for the kids of their selecting.
Timeline
Customer Service Representative
Golo
07.2022 - 02.2025
Agent For HCSR
JEVS FMS
07.2020 - Current
Stocker
Boscov's
09.2019 - 07.2022
Retail Sales Associate
Finish Line
04.2018 - 06.2019
Crew Member
McDonald's Restaurant
08.2015 - 05.2018
High School Diploma -
Christiana Highschool
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