Keenan Winkler
Denver,Colorado
Overview
3
3
years of professional experience
Work History
Account Manager
Encompass Technologies
Denver, CO
10.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with Customer Success team to identify potential upsell opportunities and expand client base.
Customer Sales Engineer
Encompass Technologies
Denver
03.2024 - 10.2024
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Identified and supported resale opportunities to achieve sales plans.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Senior Operations Implementation Analyst
Encompass Technologies
Fort Collins, CO, USA
04.2023 - 10.2024
- Team-lead and escalation point for our operation department (Production, Logistics, and WMS)
- Engage in on-site customer training sessions and spearhead ERP implementations when needed
- Develop visualization tools and integrated reports for enhanced data understanding and informed decisionmaking
- Skilled in leveraging Snowflake SQL to extract and compile data, offering deep data insights
- Act as a go-to expert on customer operations, tools, and information, shaping strategies to enhance client results and streamline operations
Operation Implementation Analyst II
Encompass Technologies
Fort Collins, CO, USA
01.2023 - 04.2023
- Ranked among top 5 U.S Analysts for customer resolutions
- Consult with clients to assess their business needs and offer guidance for a successful implementation and usage optimization
- Provide ongoing post-onboarding support to customers, ensuring a smooth transition and continued engagement for long-term account retention
- Provide tutorials and online seminars about the product's functionalities to both external and internal audiences
Operation Implementation Analyst
Encompass Technologies
Fort Collins, CO, USA
05.2022 - 01.2023
- Designated analyst on the logistics team
- Partner with various teams to enhance both the user experience and business results
- Monitor operational activities and introduce ways to enhance efficiency
Operation Implementation Analyst Intern
Encompass Technologies
Fort Collins, CO, USA
01.2022 - 05.2022
- Employed 30 hours per week as a full-time university student
- Worked closely with development to refine logistic features by implementing bug fixes and workflow adjustments to improve user interface and experience
- Led customer-facing webinars
Education
B.S - Political Science
Colorado State University
Fort Collins, COSkills
- Identifying key upsell opportunities within SAAS and ERP client bases
- Excel
- Google Sheets
- Systems Integration & Implementations
- ERP
- Operations
- Relational Databases
- Supply Chain
Timeline
Account Manager
Encompass Technologies
10.2024 - Current
Customer Sales Engineer
Encompass Technologies
03.2024 - 10.2024
Senior Operations Implementation Analyst
Encompass Technologies
04.2023 - 10.2024
Operation Implementation Analyst II
Encompass Technologies
01.2023 - 04.2023
Operation Implementation Analyst
Encompass Technologies
05.2022 - 01.2023
Operation Implementation Analyst Intern
Encompass Technologies
01.2022 - 05.2022
B.S - Political Science
Colorado State University