Keenia Fortner
Springfield,IL
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Springfield Public Schools
Springfield, IL
04.2023 - Current
- Answers phone calls and directs callers to appropriate personnel, schedules appointments, signs for incoming packages, and assists clients and other visitors.
- Responds to emails and other digital queries and correspondence.
- Manages calendars for senior staff, including making travel arrangements.
- Arrange for purchase orders, write up requisitions, make cash deposits, take check, credit card/debit and cash payments.
Office Assistant
HSHS Sisters Hospital
Springfield, IL
06.2021 - 04.2023
- Proactively addressed client complaints and resolved them in [x] minutes or less, with a [x]% satisfaction rate.
- Ensured all workflow processes were automated and efficient and managed a semi-automated payroll process.
- Maintained an average [x]-minute response time on all calls, texts, and emails.
- Handled [x] customer requests and maintained accurate notes for each request.
Administrative Assistant
Gateway Foundation
Springfield, IL
09.2019 - 12.2021
- Maintained a high level of professionalism and provided excellent customer service to all company clients.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential.
- Helped clients with their personal finances via individualized financial counseling.
Billing Analyst
SIU SCHOOL OF MEDICINE
Springfield, IL
09.2017 - 01.2020
- Ensure that clients/patients are billed correctly and in a timely fashion.
- Corresponded with clients, issue invoices, and overseen the company's revenue intake.
Timeline
Administrative Assistant
Springfield Public Schools
04.2023 - Current
Office Assistant
HSHS Sisters Hospital
06.2021 - 04.2023
Administrative Assistant
Gateway Foundation
09.2019 - 12.2021
Billing Analyst
SIU SCHOOL OF MEDICINE
09.2017 - 01.2020