Keeondra Crittenden
Jonesboro,GA
Summary
Seeking full-time position in office administrative fast-paced environment to enhance customer experiences, build connections, and achieve objectives. Demonstrated ability to quickly grasp and adapt to diverse work environments. Open-minded and willing to embrace all aspects and perspectives.
Overview
10
10
years of professional experience
Work History
Retail Associate
Home Goods (Part Time)
01.2024 - Current
- Greet customer also answer questions and concerns
- Introducing promotions and opportunities to customers Product knowledge Providing recommendations to customers Handling refunds and returns
- Providing excellent customer service Operating cash register Maintaining sales floor appearance Directing customers to merchandise
Data Entry (remote)
TekSystems
10.2023 - Current
- Secures information by completing database backups
- Update existing data
- Entering large amounts of data accurately and efficiently Organizing files Create and manage spreadsheets
- Review data for errors Maintain effective record keeping
- Collaborate with team members to ensure data consistency across systems
- Assist in data clean – up projects as needed
- Managing and organizing files and documents
Data Entry (remote)
TekSystems
02.2023 - 09.2023
- Answering phone calls in a professional manner managing files, documents, and correspondence Verifying the accuracy of information and resolve discrepancies
- Supporting company leadership and supervising administrative department activities Collaborate with team members to ensure data consistency across systems
- Assist in data clean – up projects as needed
- Review data for errors Waving orders to be shipped
Project Manager (remote)
Lowe’s CPO
11.2017 - 01.2023
- Answering phone calls in a professional manner Contact customers and installers about installs
- Help resolve installation issues
- See each assigned project from start to finish under the direction of multiple Project Managers Generate subcontracts and purchase orders, helping to ensure that all parties comply with the requirements specified in each contract
- Produce documents for any changes to the agreement that occur over the course of the contract
- Create claims
- Receive and record drawings
- Coordinates the pick-up and delivery of material for installations
- Other responsibilities as assigned.
Dispatcher
IPS
12.2016 - 09.2017
- Answering calls in a professional manner for the transportation department Making sure buses arrived to designated route
- Coordinate and communicate information
- Respond to emergency and non-emergency calls (respond calmly and quickly) Inform Operators what their daily assignments are
- Communicate and monitor the maintenance department regarding all road call situations
- Resolving and/or assisting customer service issues Completes “out of service” reports
- Provide directions, traffic updates and information to drivers in the field
- Ensure that the appropriate response teams are sent to the right calls base on importance and urgency
- Transfer and receive information from shift to shift.
Claim Specialist
MDwise Market Place
02.2015 - 11.2016
- Answering phones calls in a professional manner for both Marketplace and Medicaid Patient registration Report and process claims researching the policy and accumulating evidence regarding claim
- Negotiating settlements and reviewing insurance cases Speaking with providers and members about paid and unpaid claims Going over policy information and benefits with provider and members for Marketplace Talking with members about their tax credits and payments Making sure members are assigned to their correct providers
- Verifying insurance coverage Advising members and providers how to go about an appeal or dispute
- Faxing over information regarding policy guidelines Advised Marketplace members how to set up an account to view information or set up automatic payments on the website.
Education
Associates in Business Management -
Indiana Tech
Indianapolis, IN05.2019
Medical/Dental Administrative Diploma -
Kaplan College
Indianapolis, IN05.2009
High School Diploma -
Lew Wallace High School
Gary, IN06.2001
Skills
- Database management skills
- Problem solving
- Administration
- Dispatch
- Manage financial data
- Outlook, MS Word, Excel, and PowerPoint
- Scheduling
- Patient registration
- Data entry
- Project management
- Claims specialist
References
Available Upon Request
Timeline
Retail Associate
Home Goods (Part Time)
01.2024 - Current
Data Entry (remote)
TekSystems
10.2023 - Current
Data Entry (remote)
TekSystems
02.2023 - 09.2023
Project Manager (remote)
Lowe’s CPO
11.2017 - 01.2023
Dispatcher
IPS
12.2016 - 09.2017
Claim Specialist
MDwise Market Place
02.2015 - 11.2016
Associates in Business Management -
Indiana Tech
Medical/Dental Administrative Diploma -
Kaplan College
High School Diploma -
Lew Wallace High School