Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kee'oni Tsosie

Federal Way,WA

Summary

Experienced professional skilled at managing daily sales floor operations to provide every customer with positive experiences. Focused on strengthening company brand and maximizing customer loyalty. Effectively partner with team members, customer and senior leadership to resolve complex situations and maintain long-term satisfaction. Strong work ethic, adaptable professional, proactive attitude, and ability to learn quickly. Eager to contribute to a dynamic team!

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Tillys Retail Company
Tacoma, WA
06.2025 - 06.2026
  • Collaborated with senior management on strategic initiatives to drive store profitability and efficiency.
  • Developed and implemented training programs for new sales associates to enhance product knowledge.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
  • Supervised daily store operations, ensuring optimal customer service and adherence to company policies.

Operations Team Manager

Victoria's Secret & PINK
Tacoma, WA
09.2021 - 03.2025
  • Supervised and guided team members to optimize performance and maintain high productivity standards.
  • Managed sales operations to drive revenue growth and improve team productivity.
  • Oversaw shipment processes for customers, enhancing efficiency and service quality.
  • Monitored and improved efficiency of processes, team performance, and customer service.

Education

Some College (No Degree) - Business Management

University of Arizona
Tucson, AZ

Skills

  • Sales operations and project management
  • Process improvement strategies
  • Team performance
  • Customer service
  • Back of house operations management
  • Problem-solving

Timeline

Assistant Store Manager

Tillys Retail Company
06.2025 - 06.2026

Operations Team Manager

Victoria's Secret & PINK
09.2021 - 03.2025

Some College (No Degree) - Business Management

University of Arizona